Recreation Member Service Representative Levels I or II (Recreation Centers)

Its a great time to join the City of Boulder!

Application Deadline:

Compensation Details:

Scheduled Weekly Hours:

Benefit Eligibility Group:

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

Job Description:

Positions available for the following days and times:
Mondays 7am-4pm
Fridays 7am-8pm
Saturdays 7:30am-1pm
Sundays 6:30am-1pm

Working holidays will be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Levels I and II

Provides excellent customer service to the patrons of the recreation facilities. This includes the following:

Interacts with the Department of Parks and Recreation customers by greeting patrons answering phones providing information about services and programs checking in patrons and checking out equipment.

Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services which may include giving tours and preparing flyers.

Operates the registration system including Point of Sale Membership/Pass Validation Facility Reservation and Program Registration. This includes the following:

Registers participants for classes and activities.

Assists patrons with tennis court and racquetball court rentals of the facility.

Checks in patron memberships and sells day use passes.

Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change

Other:

Performs related duties as required to meet the needs of the city.

Takes proper safety precautions to prevent accidents. Responsible for the safety of self others materials and equipment. Uses all required safety equipment and follows all safety regulations policies and procedures. Reports all accidents and damage to city property.

Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.

Level II

In the event a standard Recreation Member Service Representative III or IV is unable to work may be designated to serve in a substitute capacity as a Lead worker.

Resolves customer concerns incidents and program issues as they occur

Completes accident and incident reports as necessary

Report facility issues and monitoring facility by periodic building walk-throughs

Able to open and close the facilities at which they work.

Provides direction and assistance to other front desk employees.

Provides general direction to custodial staff as needed on a daily basis.

MINIMUM QUALIFICATIONS

Ability to demonstrate receptionist and cash handling experience.

Ability interest and desire to provide excellent customer service in person and on the telephone.

Ability to demonstrate excellent interpersonal skills including the ability to establish and maintain effective working relationships with diverse people in an organizational context.

Ability and willingness to work a flexible schedule including weekends and evenings.

Valid Drivers license and ability to maintain an acceptable motor vehicle background

Have and maintain acceptable background information including criminal conviction history.

PREFERRED QUALIFICATIONS

Experience working for a public or private recreation facility.

Experience with the Active registration system.

Experience with Microsoft Office. Bilingual in English and Spanish (Conversational level in Spanish).

REQUIRED EDUCATION AND EXPERIENCE

Levels I and II

Must have current or obtain First Aid/AED and CPR certifications within 90 days of hire.

Level I

No education or experience is required for this role.

Level II

High School diploma or equivalent with a minimum six months of customer service experience.

SUPERVISION

Supervision Received: Recreation Member Service Supervisor

Supervision Exercised: None

WORKING CONDITIONS AND REQUIREMENTS

Physical and Mental Effort: Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking

and standing. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines public contact and changing priorities and conditions.

Work Environment: Works primarily in a clean comfortable indoor environment. Works in a setting subject to continuous interruptions and background noises.

Machines and Equipment used: Used Uses cash register adding machine camera washer and dryer. Also uses standard office equipment including personal computers typewriters calculators and copy/fax machines daily.

Additional Job Description:

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected statute. For individuals with disabilities who would like to request an accommodation please send a request to