Customer Service Representative FT

North Andover, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Summary

FHC is a growing family-owned company operating since 1999. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experiences while adhering to federal and state guidelines. Our safety protocols meet or exceed mandated standards and we proudly serve an expansive portfolio of clients across both public and private sectors.

Up to $1000 Sign on Bonus for On-site workers

Up to $750Referral Bonus

Essential Functions

Receive inbound calls and respond using pre-scripted answers
Make occasional outbound calls for verification purposes
Enter sensitive information accurately into databases
Deliver compassionate and tactful service to the community
Operate multiple applications and computer programs
Provide superior customer service
Demonstrate active listening and learning
Maintain attention to detail
Communicate effectively in verbal and written formats

Work Environment & Remote Policy

Primary work location: Call/Contact Center in North Andover MA
Reliable transportation required for in-office work
Hybrid/remote work may be supported under certain circumstances subject to:
- Reliable high-speed internet (hard-wired Ethernet connection required; minimum 25 Mbps upload/download)
- Private quiet distraction-free workspace
- Compliance with company Telecommute Policy

Required Experience:

Unclear Seniority

SummaryFHC is a growing family-owned company operating since 1999. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experiences while adhering to federal and state guidelines. Our safety protocols meet or exceed mandated standards and we proudly ser...