Tasting Manager

About Realm Cellars

In 2012 Scott Becker set out to revive a nearly bankrupt brand with an audacious vision: to become one of the iconic wines of Napa Valleys next generation. Realm 2.0 began as a virtual winery with no vineyards and within a decade transformed into a collection of three winegrowing estates with 75 acres planted across Napa Valley Realm Farella in Coombsville Realm Moonracer in the Stags Leap District and Realm Houyi on Pritchard Hill. Today the portfolio includes a dozen wines each with its own story all reflecting the diversity and greatness of Napa Valley.

Realm operates at the intersection of tradition and modernity striking a dynamic balance between reverence for the land and an entrepreneurial spirit that fuels quality innovation and stewardship. This Silicon Valley meets Burgundy ethos informs everything for Realm from the vineyard to the cellar to the customer experience. Since 2012 Realm has earned recognition as one of Napa Valleys most electrifying wine producers garnering numerous 100-point reviews from leading critics and cultivating a global community of collectors. From startup roots to an established domaine Realm represents one of the defining success stories of Napa Valleys modern era. The best is yet to come!

Essential Purpose

Shepherding a new era for Napa Valley Realm is powered by a team of innovators and practical dreamers redefining how we consume engage and invest in wine. It is a fast-paced entrepreneurial business that never rests on its laurels and challenges itself to achieve even higher levels of wine quality excellence and greatness. This is a new role that has been created to acknowledge a new stage for Realm Cellars. The ideal candidate for this role has the unique opportunity to join a leading-edge wine company with a formidable track record for success. Realm has an ambitious vision purpose and growth strategy as well as an extremely motivated team.

The Tasting Manager will oversee our tasting concept of Realm experiential or Realm X. Realm X brings the wines people places and stories The Realm Way to life by creating moments and experiences throughout the year to connect with members express gratitude or partner with like-minded brands. Our Tasting concept is integral to Realms connection with members with the objective of acquiring new qualified members and engaging with current members.

The team at Realm Cellars is looking for someone who:

• Sees the entire field of luxury wine the broader field of luxury goods and services globally and the complex field of luxury wine consumers.
• Intimately knows the luxury space including how to set the stage to create indelible connections and meaningful personalized experiences for affluent consumers across generations.
• Must be a self-motivated and goal-oriented individual who thrives in both independent and dynamic working environments.
• Cultivates excellent clear and productive working relationships with our team members vendors and other key partners in our business.
• Manages all tasks with a sense of agency and the highest level of attention to detail.
• Sets new standards and then sets them higher in all aspects of experiential activation and client service.
• Goes beyond to create enduring experiences and meaningful relationships.
• Ability to embrace a high level of candor and feedback.
• Demonstrates resiliency through supporting and collaborating with teammates accepting and learning from mistakes and embracing a change and growth mindset.

Primary Responsibilities

• Responsible for overseeing all aspects of the tasting concept ensuring activations meet the standards and ethos of Realm Cellars.
• Manages all daily operations with a small team or on their own working with internal systems regarding reservations customer relationship management wine sales inventory invoicing and record-keeping.
• Ability to both effectively manage daily operations seamlessly and member engagement pre during and post visit.
• Develops reporting and analysis on a weekly basis and communicates with both leadership and customer service teams.
• Takes ownership of the tasting concept from the smallest detail to high level; advocating for the team and resources to continually improve.
• Takes pride in high touch guest experiences giving each guest more than they expect while managing an effective operation and budget.
• Manages all tasting experiences flights collateral inventory budgeting teams customer service standard operating procedures and FAQs.
• Works with the Events Manager to execute on-site events for membership; supports the Events Manager when additional staff is needed to execute events.
• Manages monthly acquisition sales and engagement goals; provides clear direction to future team members.
• Creates the service standard and client experience that lives up to Realms ethos and values while also taking the initiative to continue to improve.
• Communicates with Leadership Realm X Customer Relations and Trade Sales teams utilizing Salesforce Outlook and Slack.
• Establishes relationships with strategic partners hotels wineries and transportation as referral sources; effectively tracks referral sources to determine best partners.
• Provides support to the Realm X team by hosting Estate Visits with members on a regular basis.
• Support team to execute VIP and press tastings.

Qualifications

• Ability to work Wednesday - Sunday (Monday and Tuesdays off).
• Although primarily working from Realm North (Calistoga) this role will work from Realm Moonracer (Napa) and Realm Houyi (St. Helena) from time to time.
• 5 years of events experience in the wine industry or other relevant luxury industries.
• Versatility flexibility and a willingness to work within constantly changing priorities with enthusiasm.
• Strong attention to detail.
• Ability to solve problems and set priorities.
• Impeccable communication and interpersonal skills.
• Extensive global wine knowledge.
• Outstanding organizational ability.
• Strong problem-solving skills and the ability to exercise sound judgment and make decisions.
• High level of integrity and dependability with a strong sense of urgency.
• Demonstrated passion for and knowledge of outstanding customer service.
• Highest level of wine service skills.
• Fluency in Microsoft Office (Word Excel PowerPoint Outlook) Salesforce a plus.
• Motivated independent self-starter.
• Professional appearance and demeanor.
• Valid drivers license and insurable by company standards. Capable of safely and effectively operating a UTV (Utility Terrain Vehicle).

Physical Requirements

• Must be at least 21 years of age.
• Full-body mobility: The ability to stand walk sit reach raise hands above the head climb stairs kneel crouch talk hear and accurately taste and smell.
• Must be able to lift 40 lbs. safely.
• Hearing ability adequate to effectively communicate with co-workers and customers.
• Able to work indoors and outdoors.
• Can sustain extended periods of standing or walking on concrete floors.

Benefits: We offer competitive compensation and benefits including medical (Kaiser or Blue Shield) dental vision FSA 401k paid time off paid holidays health reimbursement and educational reimbursement.

How to Apply: If this role aligns with what you are looking for and you meet the position requirements wed like to hear from you. Please include your current resume and a cover letter.