Senior Internal Business Specialist with English

Senior Internal Business Specialist with English

Location: Katowice - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland a member of the global integrated service delivery center network by EY.

EY Global Delivery Services means 31.000 specialists providing globally IT HR finance project management and strategic business services to EY member addition we deliver support and solutions to clients from all over the world.

EY GDS is carrying out a global business transformation which includes a global SAP implementation. This significant change to our business creates new possibilities for external candidates.

The opportunity

We are looking for an Internal Business Advisor with financial experience who will play a key role to advise and support our internal client serving teams in the EMEIA region to make best use of SAP and its processes in order to effectively manage their projects with EYs external clients. This role offers the possibility of using English language skills on a daily basis and of providing high quality advice to our internal customers helping them in building a better working world. If youre flexible and ready to adapt to a constantly changing environment theres no better place to develop your skills.

Your key responsibilities

• Work with Finance teams to reach out to client serving teams and assist on their financials
• Prepare and facilitate training for colleagues
• Provide virtual support to our client serving teams (phone or email)
• Team with them to help in resolving their immediate questions
• Educate and guide them through recommendations and training
• Ensure that the needed responses are provided in a quick manner or escalated when essential
• Document all calls emails and chats into the system
• Share best practices and provide support to other team members across borders and service lines
• Stay up to date with the firms latest policies processes and tools
• Stay connected with the business and functional experts
• Self-educate and seeks additional knowledge

Skills and attributes for success

• Very good English
• Graduate and/or professional certification in a business related subject matter (i.e. Accounting Finance) or commensurate experience in an Accounting or Finance role is required to perform this position
• Professional approach demonstrating tact and diplomacy
• Strong communication and partnering skills with people of all levels of the firm
• Excellent listening and questioning skills
• Problem solving and analytical skills
• Ability to view issues through the client serving teams lens
• Highly effective at virtual teaming and influencing skills

To qualify for the role you must have

• Experience in providing exceptional client service
• Analytical approach
• Knowledge of key financial concepts
• Experience in working in a multicultural environment
• Ambition to be considered a trusted business advisor

Ideally youll also have

• Good understanding of project management
• Experience in building well working business relations with various stakeholders
• Well-developed sense of ownership and accountability

What we look for

Were interested in hiring a professional in customer service area (at least 3 years of experience) who is experienced in financial economics. You should be able to work with limited supervision and demonstrate self-drive and also prioritize workload and deliver outputs within strict deadlines. As an ideal candidate you should have a strong desire to help and support people requiring assistance and you have to be a fantastic team player.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

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