College of Business IT Student Technician
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Job Location:
Normal, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
College of Business IT Student Technician
Work type: On Campus
Location: Normal Illinois
Title: College of Business IT Student Technician
Employee Classification: Student Help Regular
Division Name: Academic Affairs
College/Unit: College of Business
Department: College of Business Support Unit
Campus Location: Normal IL
Job Summary
The College of Business IT Student Technician provides technical assistance to the faculty staff students and visitors. This includes communication through phone email chat and in-person methods.
It is important to possess the skills necessary to identify and solve technical issues while keeping accurate documentation through our IT ticketing/helpdesk system. The technician needs to have excellent communication skills and offer good customer service to both technical and non-technical members of the College.
Our support team provides user-friendly assistance covering various areas such as applications connectivity printing classroom and lab technology and more. We troubleshoot and provide hardware support for desktops laptops and other devices including updates/patches approved security configurations applications and more. You will create documentation of inventory records for assets including hardware software licenses checkout/loaner equipment and others.
Our video conferencing support is tailored to assist faculty staff and students in a live classroom/conference environment.
Perform other duties as assigned.
Regular attendance is a requirement and expectation of the position.
Additional Information
Student employees are eligible to participate in the Universitys 403(b) Plan. More information can be foundhere.
Pay Rate
$16.00/hour
Required Qualifications
1. Must be available to work this upcoming summer break and work a minimum of 15 hours per week up to 24 hours a week
2. Strong written and verbal communication skills
3. Ability to quickly learn new skills
4. Strong attention to detail
5. Ability to manage multiple tasks
6. Ability to provide great customer service
7. Ability to create insightful and concise documentation
8. Ability to use a computer in day-to-day work for extended periods
Preferred Qualifications
1. Strong research skills
2. Strong organizational skills
3. Experience or interest in any of the following:
a. Microsoft Windows 11 & Mac OS
b. Basic computer troubleshooting
c. Basic understanding of computer hardware
d. Microsoft Office Suite
4. Willing to work 3 consecutive semesters or more
Work Hours
Between 8:00 am and 4:30 pm Monday through Friday
Functional Expectations
Must be able to complete the following with or without a reasonable accommodation:
-Lift objects of 50 lbs. to waist height (on rare occasions) while moving and replacing computer equipment and peripherals
-Repeatedly push and or pull items of 50 to 100 pounds such as paper boxes printers UPS batteries etc.
-Squat and crawl under objects such as desks
-Effectively communicate on a daily basis
Proposed Starting Date
January 2026
Required Applicant Documents
Resume & Work Availaiblity
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable an employment history review based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
In addition all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986 Public Law 99-603 requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at Failure to comply with this law will result in cancellation of your appointment.
Illinois State University as your employer is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages withholding and employment taxes is accurate. For this reason every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.
Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.
International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.
Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system please call Human Resources at .
Department
College of Business Support UnitCollege of Business IT Student Technician provides technical assistance to the faculty staff students and visitors. This includes communication through phone email chat and in-person methods. It is important to possess the skills necessary to identify and solve technical issues while keeping accurate documentation through our IT ticketing/helpdesk system.
Current Opportunities
Department
College of Business Support UnitCollege of Business IT Student Technician provides technical assistance to the faculty staff students and visitors. This includes communication through phone email chat and in-person methods. It is important to possess the skills necessary to identify and solve technical issues while keeping accurate documentation through our IT ticketing/helpdesk system.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Founded in 1857, Illinois State University is a top ranked public university in the town of Normal. Explore ISU's 200+ programs and the Redbird community.
