Operations & Planning Coordinator

Position: Operations & Planning Coordinator

Department: Operations

Reports To: Sr Operations Planning Manager

Location: Beverly Hills CA (M-Thurs Onsite)

Type: Full-Time

About SET Active

SET Active is a fast-paced growing womens athleisure startup known for delivering elevated everyday essentials designed for movement comfort and lifestyle. Were a small but mighty team with big ambitions-and were looking for a strong storyteller to help shape how the world experiences SET Active through words. This is a unique opportunity to join a tight-knit team where your voice creativity and impact will be felt immediately.

Overview

The Operations & Planning Coordinator supports SET Actives retail and e-commerce engine by keeping product data clean pricing accurate inventory aligned to demand and operational systems humming. This role blends planning discipline reporting savvy and hands-on execution across Shopify our ERP 3PL and retail partners. Youll be the go-to for daily sales updates SKU creation retail performance analysis and the operational details that make every drop run smoothly.

Key Responsibilities

Planning & Item Setup

• Updatedaily salesfor all retail channels.
• PriceSKUsonce costings are approved and handed off from Production.
• Createparent productsand attributes in theERP; build and maintainSKUsandbarcodesfor all new products.
• Maintain theMaster Style Listhousing SETs full product portfolio; revise SKUs barcodes and style numbers asline plansevolve.
• Update theSize Chartfile with historical and current fit data.
• Build vendor-facingSKU/barcode filesfor each PO submission.
• Condense SKUs fromDATA DUMPMASTER STYLEas drops approach; ensure data integrity and readiness.

Reporting & Analytics

• Prepare theOperations slidefor theDrop Prepdeck.
• Produce weekly and monthlyperformance reportsfor retail channels with insights and actions.
• On drop mornings sharesell-throughandselling-fastreads using report sales over time.

Retail Operations (Leap-Managed Partners)

• Support retail ops: business reviews assistnew store openings support events and drive revenue performance.
• Serve as point person forretail sales analysis: daily/weekly/monthly reads vs. forecast.
• Track retailinventory health; recommend replenishments transfers and markdowns to maintain targetturn.
• Communicatemerch plansandETAs; coordinate data pulls and sharing with partners.
• Review andapprove transfers; assist withmerchandisingwhen requested by Leap.
• Inventory sharing:
• Ecom inventory: export fromShopify(Scale location; export all locations during onboarding).
• Retail inventory: export from theScale portalfor each retail location.
• Coordinate events (as needed; none currently in pipeline).

E-Commerce Operations

• Own core non-marketing systems:Shopify Flip Shop TikTok Shop Loop Avalara Route etc.
• Manage order managementfraud prevention andchargebacks.
• Shopify routines:
• Order management (weekly):audit Open Fulfilled Archive; resolve Reconciliation Needed with CS as .
• Fraud:act immediately on Slack fraud alerts; cancel orders in Shopify or
• Chargebacks (weekly):review and respond case-by-case with required evidence.

3PL / Warehouse Coordination

• SendSKU listsand item setup details to the warehouse to prevent receiving delays.
• Partner with 3PL on receiving status and readiness for upcoming drops.

General / Admin

• Coordinate virtual attendees forMonday MeetingsandDrop Prep Meetings.
• ManageShop platform accessand hygiene across Loop Shopify TikTok Shop.
• Issuequarterly employee gift cards(approx. 26) andmonthly friends & family gift cards(approx. 18); track completion.

Qualifications

• 1-2 years of experience in operations planning or related roles.
• Bachelors degree or equivalent experience in business operations or related field.
• Strong organizational skills and attention to detail.
• Comfortable with numbers data tracking and reporting.
• Experience with Excel/Google Sheets; familiarity with Shopify or ERP systems a plus.
• Strong communication skills and ability to work cross-functionally.
• Self-starter with a can-do attitude; willing to learn and grow in a fast-paced environment.
• Able to manage multiple priorities and meet deadlines.

Required Experience:

IC