Service Delivery Manager for NATO Project
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Thales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of defence and security aerospace and space cybersecurity and digital identity were driven by a mission to build a future we can all trust.
In Romania we are advancing innovation through software engineering research and development delivering solutions in key markets in which Thales Group operates. Our engineers design develop and integrate solutions that impact global industries from fully operational systems and subsystems for naval warfare and maritime security operations to air traffic management systems satellite-based solutions tactical indoor simulations identity and biometric technologies and more.
Job summary
As a Service Delivery Manager you will play a critical role in ensuring the seamless delivery of services to our clients while maintaining the highest standards of quality and efficiency. You will be in charge of SLA and the Run part of the project while participating in the Build phase in order to gain knowledge about the platform. You will collaborate closely with cross-functional teams to monitor service performance identify areas for improvement and implement effective solutions that enhance client satisfaction and operational excellence.
Responsibilities:
- Quality of service Monitoring and continuous improvement management (including REPLY scope)
- Coordinates the activities of the NOC and is responsible for the delivered quality of service
- Assume the technical support within the operations team and monitor all changes made to the production making sure to assess the risks with regard to the maintenance of the service.
- Identify and implement potentials improvement for the service level.
- Analyze weaknesses and implement action plans to eradicate them
- Guarantee the production of performance dashboards incident reports reporting for the steering committees.
- Manage the network and system operation in place.
- Ensure control of processes and achievement of the contractual service level
- Ensure the provision of the necessary data for the calculation of the contractual commitments and contribute to the production of the related reports.
- SLA Governance in liaison with THALES PM PROXIMUS SDM and NCIA
- Liaison with PROXIMUS SDM
- SLA commitment reporting to NCIA
- SLA Review Meetings with NCIA
- Accountable for reaching SLA commitments
- Report to customer
- Attend weekly project committee
- CAB Management
ITIL Processes:
- Event Management intermediate
- Incident Management intermediate
- Service Request Management intermediate
- Change Management intermediate
- Service Level Management senior
- Problem Management beginner
- Service Asset & Configuration Management intermediate
Required Skills & Experience:
- Infrastructure as a Service beginner
- Network Security DMZ beginner
- Security System Infrastructure beginner
- PAS beginner
Behavioral skills:
- Leadership senior
- Customer Relationship senior
- Negotiation intermediate
- Reporting senior
- Redaction intermediate
Key Deliverables:
- SLA report including performance indicators (KPIs)
- SLA contract
- Monthly SLA Review Reports
- Continuous improvement actions list
- Weekly committee inputs for operation
Certification:
- ITIL V4 foundation
Mobility:
- Flexibility to travel between France and Belgium
- No work from home available
- On-boarding period: 4 months
Your career at Thales:
Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competences in different areas:
Room and attention to personal development.
Build your talents in another domain of Thales Group discovering new products new customers new country or go to a more complex Solutiom
Choose between a technical expertise or a leadership path.
Build an international career within a leading Engineering Group.
Work for different Thales domains & entities.
Your immediate benefits:
24 holiday days a year
Benefit Online
A good work-life balance which includes flexible working hours
A comprehensive compensation and benefit package including medical coverage & life insurance
GoFluent & Udemy Subscription
Engineering Technology & Management Academies
At Thales were committed to fostering a workplace where respect trust collaboration and passion drive everything we do. Here youll feel empowered to bring your best self thrive in a supportive culture and love the work you do. Join us and be part of a team reimagining technology to create solutions that truly make a difference for a safer greener and more inclusive world.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
