Manager Customer Service Support
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Career Area:
FinanceJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Role definition
Manages customer service activities and initiatives for business unit.
- Oversee administrative processes supporting the Customer Service department to ensure efficiency and compliance
- Expert customer service: anticipates customer needs develops strategies for handling difficult customers resolves complex issues and recovers from service failures to maintain trust and satisfaction
- Leadership and training: coaches customer service team to achieve performance goals and objectives provides constructive feedback listens openly and communicates effectively
- Supervises the alignment of the operations with internal policies
- Uses critical thinking techniques to organize data clarify priorities and support risk assessment and decision-making
- Coordinates processes related to contract creation/modification/termination etc.
- Collaborate with legal teams and external legal partners ensuring timely resolution of issues
- Oversee cooperation with insurance providers including policy administration and claims handling
- Reviews and validates internal reports ensuring accuracy and timely delivery
- Facilitates cross-departmental collaboration to optimize operational workflows
Requirements
- Equivalent experience in a similar position in a banking or financial institution desired
- Knowledge of customer service priorities major responsibilities and overall organization of the customer support function or department
- Effective communication and ability to build strong relationships with clients vendors and peers
- Strong decision-making and problem-solving skills
- Very good command of English (spoken and written)
- CRM systems and technologies: ability to learn processes and systems quickly (learning agility)
We offer
- Full-time employment contract for indefinite period
- Monthly base salary and quarterly incentive compensation depending on individual performance & company results
- Meal holiday cultural gift vouchers within the established budget
- An opportunity to work for the finance company of the worlds largest construction equipment manufacturer
- Individual medical insurance and Corporate Life & Accidental Death insurance
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.
Posting Dates:
December 22 2025 - January 7 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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Required Experience:
Manager
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
