ServiceNow Enterprise Architect

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

As a ServiceNow Architect you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNows capabilities and best practices to architect robust solutions that drive business value improve operational efficiency and ensure alignment with client needs.

Key Responsibilities:

• Solution Architecture:Lead the design and implementation of end-to-end ServiceNow solutions including ITSM ITOM ITBM ITAM HRSD and other ServiceNow applications.

• Strategic Planning:Collaborate with business stakeholders project managers and technical teams to define the architectural vision and roadmap for ServiceNow implementations.

• Customization & Configuration:Oversee the customization and configuration of ServiceNow modules ensuring best practices and scalability.

• Integration Design:Architect integrations between ServiceNow and third-party systems (such as LDAP Active Directory SAP and custom APIs) ensuring seamless data flow and system interoperability.

• Leadership & Mentorship:Provide technical leadership and guidance to development teams ensuring the adoption of best practices and consistent high-quality coding standards.

• Platform Optimization:Identify opportunities to optimize ServiceNow environments for performance usability and cost-efficiency including reviewing data models integrations and workflows.

• Governance & Security:Establish governance processes to ensure the integrity security and compliance of ServiceNow environments including the proper management of data access control and system configurations.

• Client Engagement:Act as a subject matter expert providing advice and recommendations to clients on ServiceNow architecture process automation and platform capabilities.

• Documentation:Produce comprehensive solution documentation including architecture diagrams workflows and implementation guides.

• Upgrades & Enhancements:Lead efforts for system upgrades patching and platform enhancements ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

Required Qualifications:

• Experience:5 years of hands-on experience designing and implementing ServiceNow solutions with at least 3 years in a lead or architect role

• Technical Skills:

  • Expertise in ServiceNow architecture design and configuration including ITSM ITOM ITBM HRSD and CMDB

  • In-depth knowledge of ServiceNow platform capabilities modules and best practices

  • Proven ability to design and implement scalable ServiceNow solutions including ITSM ITOM CMDB and emerging modules with deep knowledge of the Common Services Data Model (CSDM) for platform alignment

  • Extensive experience with ServiceNow integrations using REST SOAP OAuth2 JWT and MID Server ensuring seamless interoperability with external systems like AWS Azure Salesforce or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript Glide API Business Rules etc.)

  • Expertise in designing solutions to maintain platform integrity optimize CMDB structure and enforce best practices in performance scalability and usability

  • In-depth knowledge of ServiceNow update sets version control deployment processes and platform governance frameworks to ensure optimal performance and compliance

  • Familiarity with advanced ServiceNow features such as Flow Designer Virtual Agent and Predictive Intelligence

• Certifications:ServiceNow Certified Application Developer (CAD) ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Technical Architect (CTA) preferred

• ITIL Knowledge:Strong understanding and practical experience with ITIL frameworks particularly Incident Problem Change Management and Configuration Management and the ability to map these processes to ServiceNow capabilities

• Project Management:Experience with agile methodologies and managing large-scale ServiceNow implementations

• Leadership & Communication:Strong leadership abilities with experience managing cross-functional teams guiding developers and liaising with stakeholders at all levels. Excellent written and verbal communication skills

Preferred Qualifications:

• Experience with ServiceNow ITOM modules (Discovery Orchestration Event Management)

• Familiarity with cloud technologies (AWS Azure etc.) and their integration with ServiceNow

• Experience with DevOps and CI/CD pipelines for ServiceNow deployments

• Knowledge of automation tools and frameworks to drive operational efficiencies

Additional Information

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Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.