Customer Service Representative (12 months)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Based in Heysham UK the Customer Service Centre of Excellence is part of the Laboratory Chemicals Division Customer Service EMEA team reporting into the Life SciencesCommercial Operations group.
The Heysham team is responsible for supporting our chemicals clients throughout the lifecycle including the administrative quotation and order fulfilment phases. Providing outstanding customer service promptly and accurately when responding to internal and external customer requests.
Responsibilities:
- Work on assignments/projects in collaboration with all colleagues
- Call out and problem solve customer inquiries documentation requests and complaints without managerial support
- Assess individual customer requirements and direct activities to appropriate departments
- Maintain daily customer service reports
- Get involved in delivering of tasks critical to team performance
- Provide a high standard of customer service support to all customers
- Handle all telephone / fax / EDI / web orders within the divisions guidelines relay price and availability of products to customers where vital
- Deal with & take ownership of sophisticated customer requirements efficiently and professionally as per the service level agreement.
- Collaborate with Operations Sales Finance and Service teams to ensure customer needs are responded to in a timely manner
- Work in compliance to SOPs SLAs and departmental training guidelines
Minimum Requirements/Qualifications:
- German and/or French speaking is nice to have but not essential.
- Experienced Microsoft Office user.
- Strong interpersonal written and verbal communication skills.
- Organizational skills to multi-task and meet timelines required.
- A minimum of 1 year customer service experience preferable ideally in a call centre/office environment
- Self-motivation passion to succeed and a positive demeanor ideal.
- Accuracy and attention to detail is required in performing all tasks of this role
- Excellent time management skills and ability to work independently required.
- Good organizational skills and the ability to prioritize and / or delegate effectively
- Can work cross-functionally relate well to all kinds of people listen and build constructive relationships subtlety and with tact. Show innovation in communicating ideas
- The individual should be able to work as both part of a team and on their own initiative be flexible and to review current practices with the target of improving the department to achieve standard methodologies.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
