Service Advisor (2nd Shift)
Share
Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Job Summary
Service Advisor
Department: Service
Reports To: Service Manager
Overview
The Service Advisor works proactively to ensure the daily operation of the service reception and that other service needs and expectations are met from customer inquiry through the completion of the invoice and follow-up. This work contributes to an optimized utilization of the service shop and long profitable relations with the customer.
Benefits
Health Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Competitive Wages
Flexible Scheduling
Key Responsibilities
Proactively generate and prioritize leads by reviewing repair history analyzing diagnostics contacting customers to recommend services scheduling visits and documenting outreach.
Drive service sales by assessing customer needs recommending maintenance troubleshooting defining required work creating work orders and coordinating scheduling.
Maximize shop efficiency by planning work time coordinating resources arranging vendor jobs confirming appointments with customers and actively participating in pulse and service management meetings.
Ensure a positive customer experience by welcoming customers verifying appointments performing inspections addressing requests offering additional services and maintaining communication on changes or issues.
Build long-term customer relationships by clearly reviewing completed work explaining deferred recommendations suggesting future services closing work orders issuing invoices booking follow-up appointments returning the vehicle and capturing customer feedback.
Foster a positive and collaborative service department culture by embracing diversity promoting teamwork and accountability protecting confidentiality pursuing ongoing professional development and contributing to business goals through active project participation and knowledge sharing.
General Knowledge and Skills You Need
Apply business acumen to understand operational processes and drive improved service performance and profitability.
Maintain up-to-date product knowledge of International and IC Bus products and services to effectively support customer needs and business processes.
Uphold safety and health standards by following policies and procedures to ensure a safe compliant and sustainable work environment for all employees.
Utilize software and information technology effectively to perform daily tasks and support service operations.
Communicate openly and respectfully with all stakeholders fostering two-way dialogue building consensus and promoting clear honest interactions.
Deliver exceptional service by maintaining strong client relationships and consistently meeting the needs of internal and external customers.
Take initiative and drive solutions by addressing issues proactively and seizing opportunities.
Plan and prioritize effectively to achieve organizational goals through efficient resource allocation.
Identify and resolve issues efficiently escalating complex problems as needed.
Collaborate proactively to support a cohesive work environment and achieve shared goals.
Desired Education & Experience
High school education or equivalent
Relevant work experiences in a dealership position recommended
Further education in a relevant field
This is not necessarily a list of all the duties responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job the dealership reserves the right to revise the functions andduties as circumstancesdictate. We are an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
As a family owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other t...
