Business Systems Analyst

Position Overview:

As a Business Systems Analyst youll work closely with business teams and the technology group to understand how work gets done and shape the systems that support it. Youll help teams define their needs translate them into system and process changes and guide those changes from planning through rollout. The role blends process analysis system configuration project coordination and user supportmaking you a key partner in how Tract Capital operates and grows.

What Youll Do

• Partner with Sales Operations and Finance to understand goals workflows and challenges
• Translate findings into clear requirements and actionable solutions
• Configure system elements (workflows approval logic data fields forms) or coordinate with technical teams when development is required
• Document current and future processes coordinate testing and ensure changes meet business needs
• Create reference materials and deliver live or recorded training sessions to support adoption
• Monitor support requests to identify recurring issues and opportunities for improvement
• Maintain clean system rules data structures and permissions to support stability and scalability

Examples of Projects You Might Support

• Configuring approval workflows based on project size or spend thresholds
• Importing structured contract or order data when automation alone isnt sufficient
• Maintaining milestone dates that drive billing reporting or operational handoffs
• Supporting revenue and billing teams by ensuring systems reflect agreement terms
• Reviewing user roles and access to balance visibility and security

What Makes You Successful Here

• You listen closely and ask clear practical questions
• You can explain processes simply without adding confusion
• Youre comfortable making decisions with evolving or imperfect information
• You design solutions that work for the people who will actually use them

Qualifications

• Bachelors degree in Business Computer Information Systems or equivalent experience
• 35 years of business analyst experience
• Experience with ERP or CRM platforms (NetSuite preferred; Salesforce a plus)
• Strong skills in process mapping workflow documentation and testing coordination
• Excellent communication facilitation and problem-solving abilities
• Confidence working across Finance Sales Operations and technology teams

Preferred

• Telecommunications engineering or operations experience
• Large complex program management experience
• Lean Six Sigma certification (Green/Black Belt)
• Familiarity with process architecture UML or BPM tools

Expected Salary Range: Total Compensation $115000 to $165000 (Base Annual Bonus)

Tract Capital Employment:

Tract Capital employees enjoy competitive compensation and comprehensive benefits including 100% employer-covered medical dental and vision insurance a 401K program standard paid holidays and unlimited PTO.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organizations ongoing needs.

Tract Capital is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age race color religion sex national origin sexual orientation gender identity disability or veteran status. If you need assistance applying for any of our open positions please contact us at.

Required Experience:

IC