RSD Managed Services Senior Site Specialist

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer.

Location/Division Specific Information

How do we make an impact

Unity Lab Services offers a single source for coordinated lab service support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customers laboratorys business needs.

What will you do

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements receiving put-away stock rotation cycle counts order entry and expediting customer service call resolution product returns and backorder processing
• Perform laboratory services such as order delivery glassware processing biological waste processing
• Analyze/maintain/reconcile various reports to ensure contractual requirements are met
• Proactively collaborate with the supervisor on any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes
• Engage in safety programs such as hazard identification inspections and incident reporting/investigation as required
• Participate in process improvement activities
• May perform other responsibilities as assigned by management

Education

High school diploma or equivalent experience required.

Experience

2 years of related experience within a laboratory setting is helpful. Experience working in customer service is also a plus.

Knowledge Skills Abilities

• Able to read write and speak English fluently
• Strong verbal and written communication skills and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientifics values including confidentiality
• Possesses a strong desire to serve the customer and the interpersonal skills to collaborate with various levels of personnel at the customer site
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed

Physical Requirements / Work Environment

• Works primarily at customer sites which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin tetracycline etc)
• Depending on the area of the building personal protective equipment may be worn including lab coats coveralls hoods facemasks hairnets safety gloves steel-toe shoes (required for all colleagues) bump hats and/or safety glasses
• Typically lift 30 - 40lbs and up to 50lbs occasionally
• Regularly use equipment including pushcarts pallet jacks mobile cylinders forklifts etc. to push/pull up to 100lbs
• Regularly required to stand walk and conduct manual material handling (twisting bending reaching lifting etc.) for prolonged periods
• Able to work in environments with varied temperatures (cold rooms outside etc.)
• Ability to work overtime as needed

Benefits

We offer competitive remuneration healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Apply today!

Accessibility/Disability Access

Thermo Fisher Scientific provides accessibility services for job seekers needing accommodations during the application process such as help for hearing vision mobility or cognitive challenges.

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