Business Systems Analyst ServiceNow (HRSD)

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

Were looking for a ServiceNow Business Systems Analyst (HRSD) to join our newly formed HR Technology PMO & Analytics organization. This group is redefining how we plan deliver and measure the impact of HR programs across the business.

In this role youll own and optimize our ServiceNow HR Service Delivery (HRSD) platform enabling smarter faster and more efficient employee experiences. Youll partner closely with Project Managers other BSAs Program Managers and Analysts to deliver impactful technology and process solutions that support HRs transformation journey.

This is an incredible opportunity to help shape how Pures HR organization works influencing the way we execute projects drive adoption and deliver value to our global workforce.

WHY JOIN THE HR TECHNOLOGY PMO & ANALYTICS TEAM

Our team is at the center of transforming how HR operates at Pure. We bring together experts in technology project management and analytics to design smarter systems streamline operations and deliver meaningful insights. As part of this innovative group youll have the chance to build scalable solutions collaborate across global functions and shape the tools and processes that define the future of HR at Pure.

WHAT YOULL DO

• Own the HRSD Platform: Serve as the HR system administrator and subject matter expert for ServiceNow HRSD overseeing day-to-day functionality configuration and support.
• Drive the Roadmap: Partner with IT and HR leadership to shape and execute the HRSD technology roadmap ensuring alignment with HR strategy and measurable business outcomes.
• Expand Beyond ServiceNow: Over time take ownership of additional HR technologies as our digital ecosystem grows helping to design implement and integrate tools that enable a seamless employee experience.
• Deliver Enhancements: Translate business needs into scalable system solutions. Collaborate with IT Product Owners to define requirements manage testing (UAT) and lead smooth rollouts.
• Enable Adoption: Champion new capabilities by training HR users communicating updates clearly and promoting best practices that keep configurations close to out-of-the-box standards.
• Measure Impact: Develop and automate reports and dashboards to track performance metrics like lead time cycle time and case resolution. Provide self-service tools that empower stakeholders with actionable insights.
• Collaborate & Advise: Act as a trusted advisor to HR Operations and IT identifying opportunities for process improvement automation and simplification.
• Shape the Future: Partner with peers across HR Technology PMO and Analytics to design new ways of working that increase efficiency alignment and data-driven decision-making.
• We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

WHAT YOU BRING

• 5 years of experience as a Business Systems Analyst preferably supporting HR systems or ServiceNow platforms.
• Proven experience leading HR technology projects from assessment through implementation.
• Strong hands-on expertise with ServiceNow HR Service Delivery (HRSD) including configuration reporting and performance analytics.
• Working knowledge of ServiceNow data structures workflows and audit tables.
• Excellent analytical and reporting skills with experience building data-driven dashboards and metrics.
• Ability to translate complex business problems into scalable technology-driven solutions.
• Exceptional communication facilitation and documentation skills you can bridge technical and business conversations seamlessly.
• Demonstrated ability to work cross-functionally and manage multiple priorities in a fast-paced global environment.

PREFERRED QUALIFICATIONS

• ServiceNow Certified System Administrator (CSA) or higher.
• Experience with HRSD ITSM or Case Management modules.
• Familiarity with Power BI Tableau or similar visualization tools.
• Experience with query development (GlideRecord Flow Designer SQL) or willingness to learn.
• Experience supporting HR systems in multinational or EMEA-based organizations.

#LI-ONSITE

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.