Business Development Team Service Department
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Job Location:
Kalispell, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Business Development
Department: Service
Job Summary
The Service BDC Representative is responsible for managing all inbound service inquiries and outbound service prospecting. By providing exceptional customer service over the phone via email and through text you will act as the first point of contact to build rapport answer questions or scheduling questions build service quotesand maximize the service departments capacity.
Key Responsibilities
Appointment Setting: Handle a high volume of inbound calls and internet leads to schedule service appointments.
Outbound Prospecting: Conduct warm calls for service reminders recalls declined services and no-show follow-ups.
Data Management: Accurately update customer information and vehicle history
Communication Bridge: Act as a liaison between the customer and Service Advisors to ensure a seamless drop-off process
Target Achievement: Meet or exceed monthly KPIs including total appointments set show rates and outbound call volume.
Required Skills & Qualifications
Communication: Excellent verbal and written communication skills with a professional friendly phone demeanor.
Pe-Organization: Strong multitasking skills; able to manage multiple chat windows emails and calls simultaneously
The schedule will be 4 days week - 10 hour shifts. Days will Vary.
Kalispell Toyota strives for top notch service and we want to be the best for our community as well as build strong culture for our employees.
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
About Company
If you have a passion for the auto industry and are interested in working with the Kalispell Auto Group, but do not see an open position, please apply here. Our...
