Renewals Representative

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

Your Opportunity:

At New Relic customer retention drives our growth. Our Renewals team is passionate about building lasting customer relationships that secure and expand revenue through strategic partnership.

As a Renewals Representative youll own a portfolio of customers driving retention and identifying expansion opportunities. Your ability to articulate value navigate negotiations and proactively address concerns will directly impact our renewal rates and customer satisfaction.

What Youll Do

• Drive Renewals: Build strategic relationships with decision-makers and end users to negotiate and finalise renewal contracts on time
• Advocate for Customers: Collaborate cross-functionally with Sales Operations Customer Solutions and Legal to resolve issues and ensure seamless experiences
• Manage Risk: Identify at-risk accounts early develop mitigation strategies and drive interventions that improve satisfaction and prevent churn
• Maintain Data Integrity: Keep customer records accurate and current including buying programmes renewal dates contacts and sentiment tracking
• Communicate Value: Articulate New Relics value proposition clearly and compellingly both verbally and in writing
• Drive Strategic Improvements: Recognise industry trends and contribute insights to enhance retention programmes

What Youll Need

• Proven experience in sales contract renewals or customer success or account management
• Excellent relationship-building and communication skills with internal teams and external stakeholders
• Strong analytical abilitiescomfortable using data to inform strategy and decision-making
• Effective time management and organisational skills
• Ability to work in a hybrid environment

Bonus Points

• DevOps experience or familiarity
• Consumption-based selling experience
• Knowledge of established sales methodologies (e.g. MEDDIC Challenger SPIN)

Please note: At this time we are only considering candidates who have an independent and unrestricted right to work in the EU/Ireland. We are unable to sponsor a General Employment Permit or a Critical Skills Employment Permit for this role.

#LI-JJ2 #LI-Hybrid

Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.

Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.

Review our Applicant Privacy Notice at Experience:

Unclear Seniority