Field Applications Specialist — Canada (Toronto or Montreal metro areas)

Work Schedule

Environmental Conditions

Job Description

When youre part of the team at Thermo Fisher Scientific youll do important work. And youll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and opportunities to make significant contributions to the world.

Job Summary

We are looking for a Field Applications Specialist to assist clinical laboratory clients throughout Canada located in either the Toronto or Montreal metropolitan zones. This position involves conducting on-site setups providing training validating methods and offering high-level technical assistance for our clinical chemistry and immunoassay products. The perfect candidate should possess expertise in laboratory IT/LIS to aid in connectivity streamline workflows and handle integration duties. Proficiency in clinical chemistry liquid handling systems MALDI-TOF and conducting method validation studies (validation/linearity/precision/correlation) is greatly valued. Fluency in French and English is required.

Responsibilities

• Plan and implement method verification/validation studies (linearity precision correlation reportable range carryover) and document in compliance with CLIA/CAP guidelines.
• Lead on-site customer training and proficiency certification for supported instruments.
• Provide technical and applications support (remote and on-site) including troubleshooting instruments software assays and pre-analytical workflows.
• Support and optimize LIS/IT connectivity: instrument-to-LIS interfaces HL7 mapping order/result workflows and middleware rules.
• Perform technical presentations and workflow assessments.
• Partner with Account Executives Service and Product teams to build customer success plans that support the sales cycle.
• Contribute to product improvements through structured feedback field insights and VOC collection.
• Maintain accurate records in a CRM including site notes validation reports complaint documentation and training certifications.
• Travel is estimated to be around 75% within the region; occasional weekend travel and travel outside of the region as needed.

Preferred Technical Focus Areas

• Clinical chemistry analyzers and immunoassays.
• Liquid handling systems (automated pipetting plate handling method programming).
• MALDI-TOF workflows (sample prep calibration spectra analysis QC).
• IT and LIS troubleshooting and assistance

Qualifications

• BA/BS in a biological or life science field preferred.
• Clinical Laboratory Scientist/Medical Technologist (ASCP or equivalent) preferred.
• 35 years of experience in a clinical lab or diagnostics company including instrumentation support.
• 2 years working as a Field Applications/Technical Specialist or in a similar customer-facing position.
• Ideal candidate should have IT and chemistry and immunology background with ASCP certification preferred.
• Shown proficiency in conducting and recording validations (linearity precision correlation) and method verifications.
• Practical LIS/IT experience: HL7 instrument interfaces middleware connectivity testing and troubleshooting.
• Strong troubleshooting skills across hardware software and assay performance; able to resolve complex issues independently.
• Excellent communication instructing and customer influencing skills.
• Ability to travel extensively within the territory and maintain eligibility for travel to customer sites as required.
• Self-directed organized and comfortable working with minimal supervision.
• Collaborative teammate who develops positive relationships and aligns cross-functionally.
• Strong drive for success and continuous improvement.
• Fluent in French and English languages required.

Benefits

We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

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