Management Analyst Senior

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supports the operational functions in area of assignment including managing projects and performing quality management data and trend analysis business process management and benchmarking.
• Evaluates and develops processes and performs quality assurance audits.
• Performs financial analysis including researching contracts revenue service agreements invoices purchase orders inventory and other documentation to be used by management.
• Examines compliance with contractual obligations and rate of expenditures according to budget and forecasts assesses service sufficiency and makes recommendations to ensure Citys project requirements are met.
• Performs comparative analyses of fiscal and operational performance data and analyzes and interprets financial and statistical data and operating results.
• Serves as a liaison by collaborating and communicating with internal and external entities.
• Supports the development and enhancement of existing business processes and continuous improvement strategies.
• Conduct in-depth analysis of Solid Waste Services operational data processes and service delivery methods (e.g. address management route optimization billing accuracy).
• Develop recommend and implement new or revised systems procedures and policies to improve efficiency cost-effectiveness and compliance.
• Manage complex analytical projects from initiation to completion ensuring alignment with departmental and city-wide goals.
• Prepare detailed reports presentations and dashboards for management City Council and other stakeholders interpreting complex data and trends.
• Support the annual budget process through financial modeling forecasting and performance metric development.
• Provide technical guidance and expertise to staff on data analysis tools process improvement methodologies and administrative tasks.
• Collaborate with other city departments and external agencies on cross-functional initiatives.
• Performs other duties as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Modern office procedures methods and computer equipment
• Relational database structure
• Project/process management
• Financial management accounting project controls data analysis and/or process improvement
• Principles concepts and methodologies of analysis to research review interpret evaluate and integrate all-source data

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties often changing from one task to another of a different nature
• Organization and time management
• Critical and strategic thinking
• Troubleshooting and problem-solving techniques
• Leadership

Ability to:

• Work independently & handle dynamic timelines
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Communicate clearly and concisely in written and verbal communication
• Create edit and maintain complex data tables queries forms and reports
• Serve as liaison for project controls and business needs across the department
• Interpret and examine contracts

MINIMUM QUALIFICATIONS

Required Education and Experience

• Bachelors degree from an accredited college or university in business or public administration
• Three (3) years of related work experience in research or analytic work
• Any equivalent combination of training education and experience that provides the required skills knowledge and abilities

ADA and Other Requirements

Positions in this class typically require: grasping stooping squatting kneeling crouching reaching pushing talking hearing seeing and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time
• Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks
• Adequate vision hearing and speech required

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain
• Comprehensive of written information in work related documents
• Ability to hear understand and distinguish speech

Salary Range

$75471.00 - $94339.00 Annually

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.