Automotive Service Manager
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Job Location:
Burlington, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Are you looking for the next step in your career Burlington Kia is seeking a Service Manager to take our Service Department to the next level.
At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kiais absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- 401(K)
- Paid Holidays
- Paid Vacation
- Health Dental and Vision insurance at group rates
- Basic Life Insurance
- Accident and Critical Illness insurance
- Growth opportunities
- Competitive pay plans
Responsibilities
- Assist customers in servicing repairing and explaining each service need.
- Understanding customers requirements and concerns; matching requirements and concerns to various service options.
- Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
- Keeps abreast of new products features accessories and attend product training as required.
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Hiring and supervising all service department personnel as well as monitoring their performance in servicing customers.
- Creating goals and objectives for the department which include an annual operating budget and a marketing plan to promote new business.
- Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications
- A minimum of 3 years of experience as a Service Manager is required.
- Strong focus on providing excellent customer service.
- A high school diploma is required.
- Automotive Service Management / Dealership: 5 years
- Clean and valid Drivers License
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
About Company
Experience in dealership management, automotive sales, retail sales, warranty processing or customer service/support are encouraged to apply. About Us At Burlin...
