CVG Passenger Service Lead United
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Job Location:
Hebron Estates, KY - USA
Monthly Salary:
USD 2 - 3
Posted on:
02-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
The Passenger Service Lead will be responsible for overseeing gate/counter operations ensuring our guest have a first-class experience from beginning to end.
Comfortably and continuously move/lift customer luggage with an average of 50 pounds including some pieces exceeding 75lbs.
Ensure accuracy of all weight and balance requirements
Promptly handle all customer service complaints with a focus on positive resolution.
Complete all check- in procedures including the handling of reservations ticketing set assignments airport announcements and checking for proper international documentation.
Assist customers with specials needs and unaccompanied minors.
When operating jet ways CSSs will be required to work at unprotected heights of over 15 feet approximately 2-3 time per day and responsible for open/closing aircraft doors.
Read and interpret aircraft loading manifests and baggage and cargo routing tags.
Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements.
Responsible for training all new PSAs.
Perform other duties as assigned.
Qualifications:
Must be 18 years of age;
Must have a High school diploma or equivalent; Must pass all pre-employment testing to include drug testing and a physical;- Must have a positive can-do upbeat personality.
- Must be able to speak read and write in English proficiently. Must be available and flexible to work variable shifts including weekends and holidays/Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Will be exposed to respiratory irritants (jet fumes)
- Must pass a FBI criminal background check and obtain a customs seal.
- Must successfully complete and pass the initial new hire classroom and on-the-job training.
- Must have strong verbal and written communication skills.
- Knowledge of computer software programs.
Key Skills
- Anti Money Laundering
- Arm
- Fire Safety
- Heavy Bus Driving
- Aluminium
- Apache Commons
About Company
People. Passion. Pride. These are the values that have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at more than 200 locations in over 34 countries, across s ... View more
