Service Ambassador
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship development leadership more
6:30a-3:00p / Full Time / 40hrs
Description
JOB DESCRIPTION:
- Expedites flow of patients through clinic and hospital appointments.
- Proactively assesses the needs of the patients and sections prior to patient arrival through review of clinic and provider schedules and staffing levels.
- Provides a visible and specific channel through which patients can seek solutions to problems concerns and unmet needs.
- Provides daily feedback to the section practices regarding patient flow and satisfaction
- . The presence of the Service Ambassador keeps the focus of patient relations in view of all staff and verifies the organizations commitment to patient satisfaction and service excellence.
- Serves as a neutral facilitator in gathering the patients perspective and the healthcare provider/employees perspective.
MINIMUM QUALIFICATIONS:
- Bachelors Degree or equivalent in health related field preferred.
- Three (3) to five (5) years of strong customer service required.
- Excellent oral and written communication skills.
- Exceptional interpersonal skills including demonstrated ability to elicit and understand what patients/staff are saying and understand how we can best respond to provide excellent service.
- Ability to collaborate motivate elicit information from poor and evasive communicators and represent the patient/staff perspective.
- Strong conflict management skills.
- Must be able to function objectively in hostile sensitive and stressful situations; work autonomously think on ones feet; manage stress anticipate improvise and synthesize extensive information to focus issues.
- Ability to use 10-key calculator computer fax machine printer copier typewriter and telephone.
- Detail oriented.
- Ability to coordinate workloads and set priorities. Word and Excel proficiency.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs 34-66% of the workday (frequently); 01-10 lbs 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
"Have a Coke and a smile" means more to Emory University than it does to the rest of the world. The school, which has some 13,300 students and about 12,500 staff and faculty members, has a very low student-teacher ratio of about 7:1. It changed from Emory College to Emory University i ... View more
