Service Manager

Reports To: General Manager

Exempt Classification: Exempt

Summary

The Fixed Operations/Service Manager is responsible for the overall performance of the dealerships service operations. This includes ensuring that department meets its short and long-range objectives creating and implementing action plans and contributing to the dealerships goals. The requirements listed below are representative of the knowledge skill and/or ability required. This job requires Chrysler or GM Certification or the ability to obtain Certification. The job also requires a genuine desire to service the customer. A positive attitude and willingness to be a team member are essential.

Typical Hours and Days

The Service Department is open Monday Friday 7:30am to 7pm and Saturday 8am-5pm. Management team members typically work 50 or more hours per week and are expected to work as needed

Duties and Responsibilities:

• Prepare and administer an annual operating budget for the Service Department
• Forecast and set monthly/annual sales goals objectives for the fixed operations departments
• Determine and monitor staffing levels compensation levels and department turnover
• Hire train motivate counsel and monitor the performance of all service department staff
• Establish & maintain good working relationships with customers to encourage repeat referral business
• Maintain highest possible standards of workmanship; advise technicians of dealership CSI on a regular basis
• Meet with the general manager at least once a month to review current service department performance set future performance objectives promotional actives or any other critical matters
• Plan and execute an ongoing Service advertising program
• Ensure that all the necessary shop equipment is in proper and safe working condition
• Ensure that the work areas and customer waiting areas are kept clean and free of safety hazards
• Ensure the Service Departments designated parking areas are organized properly maintained and secure
• Represent the dealership in cases of emergency involving the Service Department or as directed by dealership management
• Understand keep abreast of and comply with federal state and local regulations that affect service & parts operations such as hazardous waste disposal OSHA right-to-know etc
• Demonstrate behaviors consistent with the Companys Vision Mission and Values in all interactions with customer co-workers and suppliers
• Adhere to all company policies procedures and safety standards
• Develop standards of customer treatment and enforce their use; devise special processes for handling comebacks
• Serve as liaison with factory representatives & Enforce factory policy and procedures
• Understand the manufactures warranty policy and procedures
• Attend training classes as directed by management
• Work with parts department as appropriate to ensure proper stocking of high use parts
• All Other Duties as Assigned.

Minimum Qualifications Knowledge Skills:

• Associates degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals; write routine reports and read and understand computers.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals; ability to compute rate ratio and percent.
• Must meet companys requirements for employment
• Three to five years of experience in an auto repair facility
• Two or more years of supervisory experience
• Demonstrated verbal and written communication and interpersonal skills
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
• Valid Drivers License acceptable driving record and at least 18 years of age required to drive company or customer vehicles.

Supervision:

The Service and Fixed Operations Manager is in charge of the day-to-day supervision Parts Detail Express Lube Service BDC Service Advisors Warranty Administrator Automotive Technicians and Porters.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand use hands to finger handle or feel and reach with hands and arms; frequently required to walk talk hear sit stoop kneel crouch crawl and smell. Regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. While performing the duties of this job the employee is Regularly exposed to moving mechanical parts fumes or airborne particles; frequently exposed to toxic or caustic chemicals and vibration; and occasionally exposed to wet and/or humid conditions outside weather conditions extreme heat risk of electrical shock and explosives. The noise level in the work environment is usually loud.