Customer Success Manager (Grants)

The Opportunity:

The Customer Success Manager (CSM) is a customer-facing role within Euna Solutions Enterprise Customer Programs (ECP) team. This new position is designed to strengthen long-term partnerships with state agencies and large public sector clients implementing and adopting Euna Grants solutions. The CSM is accountable for customer health executive-level engagement renewal readiness and ensuring successful adoption of grant management systems. This role requires the ability to foster trust engage in consultative conversations and guide customers through long-term success journeys with confidence.

The ideal candidate is a relationship-builder who combines deep knowledge of public sector operations and grants management with SaaS customer success experience. This individual must be equally comfortable presenting to senior state executives advising agency project leads and collaborating with internal delivery teams. The CSM will act as a trusted advisor helping clients achieve their objectives and maximize their investment in Eunas solutions.

Key Responsibilities:

• Serve as the primary relationship manager for high-profile state agencies and enterprise customers ensuring strong executive-level engagement and customer advocacy.
• Partner with ECP project teams to support seamless transitions from implementation to steady-state adoption.
• Develop and execute customer success plans that drive system adoption stakeholder confidence and measurable outcomes aligned with agency goals.
• Provide executive briefings strategic check-ins and data-driven progress updates to agency leadership.
• Act as a trusted advisor to customer project sponsors and decision-makers ensuring alignment of Euna solutions with policy compliance and funding priorities.
• Monitor customer health indicators (adoption rates usage trends feedback risk signals) and intervene proactively to resolve challenges.
• Support renewal readiness by ensuring customers recognize the value of Euna solutions and are prepared for long-term partnership commitments.
• Engage in consultative sales-oriented conversations that reinforce adoption outcomes and explore opportunities for expanded value.
• Advocate for customer needs internally ensuring feedback informs product roadmaps services enhancements and training priorities.
• Contribute to the development of standardized success frameworks playbooks and reporting models tailored for public sector clients.

Minimum Qualifications:

• 5 years of customer success account management or client services experience in a SaaS or enterprise software environment.
• Demonstrated success engaging senior public sector stakeholders particularly in state government or grants management contexts.
• Strong understanding of the grant lifecycle compliance obligations and public sector funding practices.
• Excellent communication and executive presentation skills with the ability to influence senior leaders and simplify complex concepts.
• Proven track record of building long-term client relationships that drive adoption and outcomes.
• Bachelors degree in Public Administration Business Information Technology or a related field.

Preferred Qualifications

• Experience with grants management systems public sector ERP/finance platforms or large-scale government SaaS implementations.
• Familiarity with renewal and expansion strategies within customer success functions.
• PMP CSM or equivalent project management/customer success certification.

Knowledge Skills and Abilities

• Strong relationship-building skills with ability to engage confidently in executive conversations and foster trust in long-term partnerships.
• Skilled at executive communication facilitation and storytelling with a customer impact focus.
• Comfortable with renewal processes and capable of engaging in sales-type discussions to support long-term value realization.
• Data-driven with ability to monitor analyze and act on adoption metrics and customer health indicators.
• Comfortable engaging across organizational levelsfrom agency executives to operational staff.
• Adaptable and resilient when navigating complex political organizational or cultural dynamics.
• Professional reliable and accountable aligned with Eunas mission of transparency and public sector trust.
  

Location:

This position is hybrid working 3 days/week in our Oakville or Atlanta office.

WhatItsLike to Work at Euna Solutions

At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible work day
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than 3400 organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit
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Please visit our website: check out our LinkedIn Page: believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Manager