IT Support Specialist

Information Technology (IT) is the unified IT organization that supports the Universitys vision values mission and goals by providing IT infrastructure systems administrative applications academic resources and related services to faculty students and staff. Embracing DUs Impact 2025 the division aligns IT resources with the University and unit strategic goals and operational plans providing service in the spirit of One DU.

The IT Customer Services Department provides customer-focused support for various technology resources at the University of Denver campus-wide. Through a combination of distributed IT staff tiered support and a call center this customer-centric department collaborates with campus partners to manage maintain and support the infrastructures for the multi-dimensional ways needed to support teaching learning events and the day-to-day business operations at the University.

Position Summary

The Support Specialist under the direction of the Senior Manager of IT Customer Services within the IT Customer Services department provides technology support for the University of Denvers faculty staff and students including computer hardware and software for Windows and MacOS computers; virtual machines; Active Directory account management; printing solutions; and other technology support for the University Community as well as maintaining university-owned computers.

Essential Functions

• Gathers analyzes interprets and presents information technology and business information for operational purposes.
• Optimizes the performance of various computer systems.
• Performs information technology support activities including networking printing administration and workstation/client support.
• Service may be provided via phone online in person at the Help Center as well as in the field.
• Testing and documentation of applications and their compatibility with university systems
• Provides client consultation to determine how to apply technical resources to solve business needs.
• Participates as a member of the IT Customer Service department and Information Technology division.
• Works collaboratively to resolve issues and provides a positive experience for the University community.
• Contributes ideas for continual improvement as a member of the ITCS Support team.
• Diagnoses and resolves reported difficulties and/or escalates to appropriate specialists within the ITSM system.
• Responds to computer hardware failures malware and virus threats software troubleshooting requests networking issues system upgrade requests file permission requests new software deployments and other issues as assigned.
• Installs configures and performs routine maintenance on system hardware and software including Windows and Mac operating systems with appropriate certifications.
• May manage projects of limited scope or portions of large/complex projects and may guide technical staff on a project basis.
• Maintain up to date team documentation knowledge base articles procedures and internal processes; addressing frequently occurring issues for clients and teammates.
• Leverage University systems to monitor review audit and manage equipment including review of workstations with serial numbers for configuration warranty info and location information.
• As appropriate performs other duties as assigned.

Knowledge Skills and Abilities

• Must be able to gather and organize information to identify needs and possible solutions.
• Skilled in providing information technology-related customer service to users with varying levels of technical expertise.
• Ability to troubleshoot mobile devices including iOS and Android operating systems and applications.
• Must be able to manage projects work independently and work as part of a team.
• Excellent verbal and written communication skills in the English language are required.

Required Qualifications

• Associate degree or equivalent education in a related field.
• 1 2 years of information technology experience in workstation/client support
• Must be able to competently and professionally troubleshoot Windows and macOS computers network issues and mobile devices in various business settings.

Preferred Qualifications

• Bachelors degree in Information Technology Management Information Systems or related field.
• Any of the following certifications: Apple Certified Support Professional (ACSP) certification Apple Certified Technical Coordinator (ACTC) certification Apple Certified Macintosh Technician (ACMT) certification and Dell desktop and laptop hardware repair certifications.
• 2 3 years of progressive information technology experience in workstation/client support.
• Familiarity with Microsoft Active Directory Group Policy Microsoft Exchange LDAP authentication and VMWare VM/VDI deployments.
• Experience in a higher education setting.

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and the stress level is moderate to high.
• The noise level is quiet to moderate.

Physical Activities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:

• Ability to sit in front of a computer for an extended period of time.
• Stand walk sit use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch and crawl under desks/tables to troubleshoot cables and network connections; talk or hear; walk up flights of stairs.
• The employee must occasionally lift and/or move up to 50 pounds.

Work Schedule

Monday - Friday 8:00 a.m. - 4:30 weekends as necessary hours agreed to by supervisor.

Application Deadline

For consideration please submit your application materials by 4:00 p.m. (MST) November 14 2025.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 8.

Hourly Rate

The hourly rate for the position is$26.50.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.

Benefits

The University of Denver offers excellent benefits including medical dental retirement paid time off tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of Denvers NonDiscriminationStatement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.