Regional Technical Services Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Regional Technical Service Manager Gulf Coast Region

Xylems Regional Technical Service Manager oversees and coordinates a broad range of service operations across sales offices distributors representatives and authorized service centers for all Xylem Services brands. This role provides strategic and operational support to direct branches and channel partners throughout the Gulf Coast region including Florida Georgia South Carolina and East Tennessee ensuring consistent service excellence and alignment with organizational goals.

The ideal candidate will reside in the Gulf coast region

CORE RESPONSIBILITIES:

• Submersible Pumps experience
• Lead service efforts regionally with focus on customer satisfaction.
• Guide the service efforts of all Flygt (and other relevant Xylem brands) OEM service facilities in the Region.
• Review and manage service metrics with regards to repair time to quote time to repair and quality / warranty.
• Provide service and shop operational guidance to the Sales/Service branch operations in the assigned area in accordance with established company policies and procedures.
• Provide supervision and training to appropriate personnel to assure smooth efficient and effective service operations (includes in-shop repairs start-ups and field service).
• Interface with end-users handling service problems and start-ups either by phone or on-site visit.
• Manage equipment repairs for the region and individual service centers.
• Assist with the scheduling of equipment resources and employees for large projects along with reviewing all associated documents in conjunction with the local branches.
• Assist the Regional Operations Manager and Service Center Managers to streamline operational processes through the use of LEAN principles and create standards within the region.
• Participates in cross-functional teams to enhance the operation experience for Xylem customers and increase profitability including identifying planning and executing opportunities for growth and expansion within region.

QUALIFICATIONS:

• Preferred - Bachelor Degree in related field or equivalent combination of education and experience
• Submersible Pump experience
• 3-5 years of experience in service and/or rental fleet management
• A minimum of 5 years of experience having led and managed a team is required
• 3-5 years experience in related field of pumps pumping systems equipment rental or construction preferred
• Green Belt certification preferred or willingness to earn one within the first 18 months
• Ability to handle multiple priorities and remain focused and organized.
• Ability to effectively communicate verbally and in writing.
• Ability to effectively delegate responsibility and manage the work activities of others
• Proficiency in Microsoft Office products and the use of computer applications.
• Ability to meet and continuously maintain authorization to operate a company vehicle.
• Knowledge of electric submersible and pumping equipment.
• M&C and Electrical Skills
• Familiarity with the service industry and the markets served (e.g. construction mining municipalities industrial)

DAY IN THE LIFE:

• Ability to lift up to 50 pounds. Regularly required to sit or stand reach bend and move about the facility or customer job site.
• Regularly required to listen talk to and see employees and customers on a daily basis
• General office environment and use of phone and computer equipment.
• Travel as required to fulfill the duties listed above or as required by the Company.
• Standard weekly job hours: 40 hours

DAY IN THE LIFE: This is a fast-paced hands-on field role that demands energy and endurance. Youll work outdoors in all conditions including high heat for 7 hours a day and spend up to 100% of your time in the field. Expect to stay active with frequent walking standing and lifting up to 75 lbs as you keep operations running strong.

SALARY: The estimated salary range for this position is $72300 to $95000 plus pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.