Service Account manager (Fixed Term Contract)

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

Were seeking a strategic partner obsessed with customer outcomes. Below is the revised job posting for the Service Account Manager position.

THE ROLE

As a Service Account Manager (SAM) for our most strategic clients you own the post-sale relationship and serve as the dedicated executive voice for the customer within Pure Storage. Your mission is to translate complex service delivery metrics into realized business value ensuring continuous operation high adoption and maximum loyalty. You will quarterback cross-functional collaboration with Support Sales and Engineering teams to transform service engagements into proactive strategic partnerships.

This is a fixed term role to cover January 2026 to May 2027

WHAT YOULL DO

• Elevate the Customer Partnership: Act as the single accountable point of contact for service performance building a trusted relationship with senior and operational leaders in your assigned client portfolio.

• Drive Strategic Value Realization: Lead regular Operational and Strategic Management Reviews (QBRs/SMRs) translating technical data and environment analysis into clear recommendations that align with the clients IT roadmap and business objectives.

• Orchestrate Service Delivery & Incident Triage: Own the efficient delivery lifecycle for all premium services proactively mitigating risks managing implementation projects within change control windows and accelerating critical issue escalation across internal departments.

• Identify Growth Opportunities: Leverage deep knowledge of the customers environment and business needs to collaboratively identify and position opportunities that increase product adoption and expand the customers lifetime value and contract portfolio.

WHAT YOU BRING

• Executive Relationship Management: Demonstrated history of building and maintaining trust with C-level and senior technical stakeholders within large enterprise environments.

• Strategic & Analytical Acumen: Advanced capacity to analyze complex operational data understand organizational objectives and formulate strategic business plans (roadmaps capacity and resource allocation).

• Service Delivery Leadership: Proven ability to own and drive large-scale service delivery programs (not merely reporting status) in a complex multi-platform or enterprise software/hardware domain.

• Effective Cross-Functional Influence: Superior ability to drive results and gain buy-in across multiple internal teams (Sales Engineering Finance Product Management) without direct managerial authority.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.