Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.
We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.
Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.
Deephavens headquarters are in Charlotte North Carolina. To learn more about our innovative loan solutions please visit or email us at .
Job Overview
The Due Diligence Account Manager is responsible for managing the mortgage loan files process ensuring compliance with company policies investor guidelines and regulatory requirements. This role involves serving as the primary liaison between clients investors and internal departments to facilitate the review verification and resolution of any issues related to loan files. The Due Diligence Account Manager plays a critical role in ensuring the accuracy quality and completeness of mortgage loan packages for timely funding and delivery.
What Youll Do
Serve as the primary point of contact for clients and investors throughout the due diligence process
Build and maintain strong relationships with clients to ensure a positive experience and long-term partnership
Address and resolve client inquiries or issues promptly and professionally
Coordinate and manage the review process for loans ensuring all required documentation is complete and accurate
Verify compliance with company policies investor guidelines and regulatory requirements including non-QM standards
Identify and communicate deficiencies or discrepancies in loan files and work with stakeholders to resolve them
Work closely with underwriting operations and compliance teams to facilitate the due diligence process
Communicate regularly with clients to provide updates on the status of loan reviews and address any outstanding items
Act as a liaison between internal teams and external partners to ensure timely and efficient loan file resolution
Provide regular status reports to senior management clients and other stakeholders
Identify trends or recurring issues in the due diligence process and recommend improvements
Implement best practices to enhance the accuracy and efficiency of the process
Stay current with industry regulations and investor guidelines to ensure ongoing compliance
What We Need
Bachelors degree in business finance or a related field (preferred)
Minimum of 3 years of experience in mortgage lending due diligence or a related field
Strong understanding of mortgage loan products non- QM loans underwriting guidelines and regulatory requirements
Excellent organizational and time management skills with the ability to handle multiple accounts and deadlines
Exceptional interpersonal skills with a customer-focused mindset
Proficiency in mortgage software systems and MS Office Suite
Attention to detail and analytical skills to identify and resolve loan file discrepancies
Our Perks
Flexible Time to Recharge Personalized Time Off for What Matters (because rest isnt one-size fits all)
Future Finance Focused Generous employer-matched 401(k) plan
Community Connect Philanthropy Committee that creates charitable initiatives
Health from Day One Comprehensive health insurance starting on day one of employment
Family Matters Competitive maternity and paternity leave
Culture & Celebrations Culture Committee with team-building events and celebrations
Ideas Welcome Encouraging thought leadership and innovation
Guidance & Growth Mentorship opportunities for career development
Perk Up Exclusive discounts on travel tech pets legal and more
This organization participates in E-Verify
We provide innovative mortgage products to the millions of borrowers underserved by the traditional mortgage industry.