VP of Infrastructure & Operations
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Job Location:
Melville, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity
Join KWI as our next VP of Infrastructure & Operations and play a pivotal role in shaping the backbone of our growing retail technology platform. Reporting directly to our CTO youll lead the charge in building reliable scalable systems that power global expansion. This is a hands-on executive role where youll drive 24/7 operational excellence align technology with business impact and inspire cross-functional teams to deliver at the highest level.
If you thrive in fast-paced environments love solving complex infrastructure challenges and are excited to make a direct impact on company strategy this is your opportunity to define the future of KWIs technical foundation.
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete unified commerce solution from a single database specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora Bluemercury Tom Ford and many other globally recognizable brands.
We combine Point of Sale Merchandising Order Management eCommerce CRM and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization and we believe that if we develop and demonstrate leadership in our strategy operations and people we will continue to drive product innovation and service excellence.
As a VP of Infrastructure & Operations you excel at the following core competencies
- Leadership Style: Hands-on leader who can get on the keyboard during critical situations while building strong teams
- Mindset: Root-cause focused metric-driven client-centric with continuous improvement mentality
The impact youll make
- Infrastructure & Operations: Architect maintain and scale global infrastructure while ensuring 24/7/365 system availability
- Operational Excellence: Implement proactive monitoring incident response and metrics-driven decision-making
- Vendor Management: Oversee technology vendor relationships contracts and service level agreements
- Team Development: Build and lead high-performing operations team focused on reliability and client experience
- Process Improvement: Drive automation initiatives and operational process improvements to reduce manual efforts
- Compliance & Security: Manage certifications (SSAE ISO PCI) and international regulatory compliance
- Strategic Planning: Collaborate with executive team on technology strategy and company direction
What you will bring
- 10 years IT experience 5 years in leadership
- Proven track record managing mission-critical systems with high uptime requirements
- SaaS environment infrastructure experience required
- International infrastructure setup experience preferred
- 5 years operations in 24/7 high-availability environments
- 3 years with IaC tools (Ansible Chef Puppet)
- 5 years administering Linux/Windows platforms
- 3 years with enterprise storage MySQL and network routing/switching
- Bachelors degree or equivalent experience; relevant certifications preferred
As a member of the KWI team you will receive
- Full Medical Dental and Vision
- Annual bonus eligible
- Free gym in the building
- Generous PTO policy
- Summer year round
- Tuition Reimbursement
- Discount from building café
- 401(K) with a 50% company match (up to 6% of employee contribution)
- Employee Referral Program
- (1) Volunteer day each year
Our work space
We understand that our teams need flexibility which is why we follow a hybrid schedule. Our in-office days of Monday Tuesday and Thursday and employees are allowed to work remotely on Wednesdays and Friday.
We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events bagels every Thursday a state-of-the-art coffee machine a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners suppliers clients and all our team members to uphold these commitments.
Required Experience:
Exec
About Company
Learn about the KWI retail omnichannel platform: mobile POS, Merchandising, Inventory Management, eCommerce,Order Management, CRM and more.
