Sr. Technical Product Manager, Trust CX Innovations
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Job Location:
Seattle, OR - USA
Yearly Salary:
$ 136100 - 235200
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
Were seeking an experienced Product Manager-Technical to drive trust privacy accessibility and responsible AI initiatives across Amazons Devices & Services portfolio. Youll own the product strategy and execution for privacy-preserving features accessibility standards and RAI frameworks while delivering delightful customer experiences. This position combines technical depth with product thinking to shape how millions of customers interact safely and inclusively with our AI-enabled devices and services.
Key job responsibilities
- Own product roadmap and feature priorities for trust privacy accessibility and responsible AI initiatives across Amazons device ecosystem
- Drive architectural vision for privacy-preserving features accessibility standards and RAI frameworks while maintaining engaging customer experiences
- Partner with AI Product and Engineering teams to define and implement responsible technology guardrails and accessibility compliance
- Collaborate with legal policy and accessibility teams to ensure compliance with evolving technology regulations and standards
- Own key customer experience trust accessibility and RAI metrics developing strategies to continuously improve them
- Design and implement privacy controls accessibility features and AI governance mechanisms across multiple device categories
- Work backwards from customer trust accessibility and safety needs to define product requirements and user experiences
A day in the life
Youll prototype breakthrough privacy-preserving AI features running experiments with federated learning on Alexa devices. Your morning might involve designing novel accessibility interactions using cameras and voice services followed by launching A/B tests for transparent AI decision-making interfaces. Youll collaborate with scientists to pilot new privacy preserving AI techniques analyze experimental results to drive product strategy and present innovative trust solutions to senior leadership for scaling across Amazons device ecosystem.
About the team
Who We Are:
Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence privacy engineering and customer-centric design.
Our Mission:
To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.
- Bachelors degree
- 5 years of end to end product delivery experience
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience owning/driving roadmap strategy and definition
- Experience in regulatory frameworks and policy analysis methodologies
- Experience delivering large cross-functional customer facing products
- Experience with explainable machine learning and artificial intelligence methodologies and tools
- Experience analyzing data to make business decisions
- Masters degree in Computer Science Computer Engineering or related fields
- Advanced knowledge of AI/ML systems AI model evaluation frameworks and responsible AI implementation
- Deep understanding of privacy technologies (differential privacy federated learning etc.)
- Experience with accessibility technologies and standards (WCAG Section 508 ADA compliance)
- Knowledge of global privacy regulations (GDPR CCPA etc.) and accessibility compliance requirements
- Experience with large-scale distributed systems and their privacy/accessibility implications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
- Own product roadmap and feature priorities for trust privacy accessibility and responsible AI initiatives across Amazons device ecosystem
- Drive architectural vision for privacy-preserving features accessibility standards and RAI frameworks while maintaining engaging customer experiences
- Partner with AI Product and Engineering teams to define and implement responsible technology guardrails and accessibility compliance
- Collaborate with legal policy and accessibility teams to ensure compliance with evolving technology regulations and standards
- Own key customer experience trust accessibility and RAI metrics developing strategies to continuously improve them
- Design and implement privacy controls accessibility features and AI governance mechanisms across multiple device categories
- Work backwards from customer trust accessibility and safety needs to define product requirements and user experiences
A day in the life
Youll prototype breakthrough privacy-preserving AI features running experiments with federated learning on Alexa devices. Your morning might involve designing novel accessibility interactions using cameras and voice services followed by launching A/B tests for transparent AI decision-making interfaces. Youll collaborate with scientists to pilot new privacy preserving AI techniques analyze experimental results to drive product strategy and present innovative trust solutions to senior leadership for scaling across Amazons device ecosystem.
About the team
Who We Are:
Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence privacy engineering and customer-centric design.
Our Mission:
To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.
- Bachelors degree
- 5 years of end to end product delivery experience
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience owning/driving roadmap strategy and definition
- Experience in regulatory frameworks and policy analysis methodologies
- Experience delivering large cross-functional customer facing products
- Experience with explainable machine learning and artificial intelligence methodologies and tools
- Experience analyzing data to make business decisions
- Masters degree in Computer Science Computer Engineering or related fields
- Advanced knowledge of AI/ML systems AI model evaluation frameworks and responsible AI implementation
- Deep understanding of privacy technologies (differential privacy federated learning etc.)
- Experience with accessibility technologies and standards (WCAG Section 508 ADA compliance)
- Knowledge of global privacy regulations (GDPR CCPA etc.) and accessibility compliance requirements
- Experience with large-scale distributed systems and their privacy/accessibility implications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
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