AI Operations Engineer
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Job Summary
AI Operations Engineer
Job Description
Workshop is looking for a curious systems-oriented AI Operations Engineer to design build and maintain the internal AI tooling that powers how our teams work. Were growing fast and need someone who thrives in a dynamic environment partners effectively with senior leadership and is eager to make AI useful reliable and impactful across the company and ultimately drive business outcomes.
As an AI Operations Engineer your responsibilities will span three primary areas:
AI Tooling & Automation
- Build maintain and optimize internal AI tools automations and workflows to improve efficiency across teams.
- Evaluate and implement new AI technologies that can streamline processes enhance team productivity or unlock new/improved insights.
- Develop integrations between existing systems and AI platforms.
- Manage maintenance and updates of AI tools ensuring they stay reliable relevant and secure.
- Build reporting to monitor tool usage performance and impact.
Process & Maintenance
- Create and own processes to ensure AI systems prompts and workflows stay accurate and up to date.
- Establish best practices for documentation versioning and deployment of internal AI tools.
- Proactively identify areas where automation can replace manual work and implement improvements.
- Maintain a clear inventory of tools use cases and dependencies to ensure continuity and scale.
- Ensure security & compliance of current and new AI tooling.
Adoption & Enablement
- Champion internal AI adoption by keeping teams informed trained and excited about new capabilities.
- Build resources (guides docs office hours internal updates) to make AI tooling easy to use and accessible.
- Work cross-functionally with all departments to identify use cases determine requirements and iterate.
- Measure usage and impact of AI initiatives communicating results to stakeholders at Workshop.
To be successful at this position youll need to:
- Have 2-4 years of experience in operations automation internal tooling or a related technical role.
- Be comfortable building or integrating with APIs automation tools or building custom software.
- Be highly organized process-oriented and capable of managing multiple initiatives simultaneously.
- Have experience working with large language models and building custom AI agents.
- Have strong analytical and problem-solving skills with attention to detail and system reliability.
- Communicate clearly and confidently across technical and non-technical audiences.
- Thrive in a fast-paced evolving environment and be eager to experiment with emerging tools.
Bonus points if you:
- Have supported or built processes for knowledge management or internal documentation.
- Have experience working and partnering with senior management and leadership.
- High level of business acumen and understanding of SaaS business models.
- Are passionate about making AI useful and accessible to everyone not just technical teams.
About Workshop
Workshop is a fast growing venture-backed startup based in Omaha Nebraska and were on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create send and measure multi-channel employee-centric campaigns.
Workshop is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) disability sexual orientation gender identity genetic information marital status veteran status or any other characteristic protected by applicable federal state or local laws. We encourage all qualified individuals to apply.
Key Skills
- Change Management
- Software Deployment
- Cloud Infrastructure
- High Availability
- IaaS
- Firewall
- Linux
- Middleware
- Jboss
- Network Architecture
- Scripting
- Technical Support
About Company
Workshop is the best internal communications email software to create, send, & measure branded internal comms & employee newsletters.
