Inside Sales Representative-OEM

Company Overview:

Knape & Vogt Manufacturing Company has been based in the Grand Rapids area for over 125 years. We are a global leader specializing in the design manufacture and distribution of functional hardware office and healthcare ergonomics and storage-related components for original equipment manufacturers specialty distributors hardware chains and major home centers.

Whats In It For You:

• Benefits including Medical/Dental/Vision plus many more starting Day 1
• Competitive Pay
• Generous Paid Time Off
• 11 Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

What Will You Get To Do:

Account Development & Revenue Growth

• Build and execute quarterly outreach/nurture plans for 50 targeted OEM accounts; expand contacts qualify projects and progress opportunities through the funnel.
• Own day-to-day management of 20 international Distribution accounts (inquiries quotes order status basic program support) and identify cross-sell/upsell opportunities.
• Prepare and deliver quotes/RFQs within established pricing guardrails; drive disciplined follow-up to increase win rates and shorten sales cycles.
• Maintain accurate forecasts and pipelines (by account/segment) surfacing risks and upside promptly to the OEM Sales Manager.

Sales Operations & Process Excellence

• Keep CRM (e.g. Salesforce) up to date: contacts activities next steps probability close dates and notes that Sales/Operations can rely upon.
• Run efficient outbound sequences (call email LinkedIn calendar blocks) and track activity/productivity KPIs (dials connects meetings set quotes sent wins).
• Partner with Pricing on standard requests and escalate exceptions; ensure price realization and adherence to playbooks.
• Monitor order status/On Time In Full (OTIF) with Customer Service/Operations to preempt issues and communicate clearly with customers.

Cross-Functional Collaboration & Customer Experience

• Work with the OEM Sales Manager to segment accounts set quarterly goals and align on territory/ownership for escalations and field support.
• Collaborate with Product Management/Marketing to align messaging share Voice-of-Customer (VOC) insights and support launches (collateral training promotions).
• Capture Voice-of-Customer (VOC) signals (requirements pain points competitive intel) and relay structured feedback to Product/Engineering for roadmap input.
• Represent KV with a service-first mindset: responsive accurate and proactive communication that builds trust and repeat business.

What You Will Bring:

• Work Experience: 3 years of experience in inside sales sales support or customer-facing account coordination (industrial/durable goods hardware or building materials a plus)
• Education: High School Diploma or GED
• Sales Acumen: Comfortable qualifying opportunities handling basic pricing conversations within guardrails and managing a steady cadence of follow-ups
• Computer Skills: Intermediate skills in Microsoft Office Suite and CRM systems such as Salesforce