Service Manager
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Job Location:
Lake Park, IA - USA
Yearly Salary:
USD 3 - 5
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
We are a growing Toyota dealership committed to providing exceptional customer experiences through integrity teamwork and continuous improvement. Our goal is to deliver industry-leading service while fostering a culture that values people our customers and our employees alike.
Position Summary
The Service Manager oversees all aspects of the service department ensuring efficiency profitability and outstanding customer satisfaction. This role requires a leader who can inspire a team manage daily operations and drive performance aligned with Toyota standards and dealership goals.
Key Responsibilities
Lead train and motivate service advisors technicians and support staff.
Monitor department performance through key metrics including CSI RO count ELR and hours per RO.
Ensure compliance with Toyota standards warranty procedures and safety regulations.
Manage customer interactions and resolve escalated service concerns promptly and professionally.
Develop and implement processes to improve efficiency customer experience and profitability.
Collaborate with parts and sales departments to optimize Fixed Operations performance.
Maintain an organized and clean service environment that reflects Toyota quality standards.
Qualifications
Minimum 35 years of dealership service management experience (Toyota experience strongly preferred).
Proven leadership skills with the ability to coach and develop a high-performing team.
Strong customer service communication and problem-solving skills.
Working knowledge of dealership management systems (Dealertrack preferred).
Valid drivers license and clean driving record.
What We Offer
Competitive base salary plus performance-based bonuses
Comprehensive benefits package (medical dental vision 401(k))
Paid time off and holidays
Ongoing Toyota and manufacturer training
A supportive and growth-oriented work environment
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
We are always looking to add top talent to our team. If you do not see the position you are looking for, apply here and we would be happy to review your resume!...
