Field Applications Specialist — Northeast (NYC or Boston Metro)
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 72000 - 108000
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Adherence to all Good Manufacturing Practices (GMP) Safety Standards Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Standing for full shiftJob Description
Job Summary
We are looking for a Field Applications Specialist to assist clinical laboratory clients throughout the Northeast region located in either the NYC or Boston metropolitan zones. This position involves conducting on-site setups providing training validating methods and offering high-level technical assistance for our clinical chemistry and immunoassay products. The perfect candidate should possess expertise in laboratory IT/LIS to aid in connectivity streamline workflows and handle integration duties. Proficiency in clinical chemistry liquid handling systems MALDI-TOF and conducting method validation studies (validation/linearity/precision/correlation) is greatly valued.
Responsibilities
- Plan and implement method verification/validation studies (linearity precision correlation reportable range carryover) and document in compliance with CLIA/CAP guidelines.
- Lead on-site customer training and proficiency certification for supported instruments.
- Provide technical and applications support (remote and on-site) including troubleshooting instruments software assays and pre-analytical workflows.
- Support and optimize LIS/IT connectivity: instrument-to-LIS interfaces HL7 mapping order/result workflows and middleware rules.
- Perform technical presentations and workflow assessments.
- Partner with Account Executives Service and Product teams to build customer success plans that support the sales cycle.
- Contribute to product improvements through structured feedback field insights and VOC collection.
- Maintain accurate records in a CRM including site notes validation reports complaint documentation and training certifications.
- Travel is estimated to be around 75% within the region; occasional weekend travel and travel outside of the region as needed.
Preferred Technical Focus Areas
- Clinical chemistry analyzers and immunoassays.
- Liquid handling systems (automated pipetting plate handling method programming).
- MALDI-TOF workflows (sample prep calibration spectra analysis QC).
- IT and LIS troubleshooting and assistance
Qualifications
- BA/BS in a biological or life science field.
- Clinical Laboratory Scientist/Medical Technologist (ASCP or equivalent) preferred.
- 35 years of experience in a clinical lab or diagnostics company including instrumentation support.
- 2 years working as a Field Applications/Technical Specialist or in a similar customer-facing position.
- Ideal candidate should have IT and chemistry and immunology background with ASCP certification preferred.
- Shown proficiency in conducting and recording validations (linearity precision correlation) and method verifications.
- Practical LIS/IT experience: HL7 instrument interfaces middleware connectivity testing and troubleshooting.
- Strong troubleshooting skills across hardware software and assay performance; able to resolve complex issues independently.
- Excellent communication teaching and customer influencing skills.
- Ability to travel extensively within the Northeast and maintain eligibility for travel to customer sites as required.
- Self-directed organized and comfortable working with minimal supervision.
- Collaborative teammate who fosters positive relationships and aligns cross-functionally.
- Strong drive for success and continuous improvement.
Compensation and Benefits
The salary range estimated for this position based in New York is $72000.00$108000.00.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits please visit: Experience:
IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
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