Client Services Project Manager
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Responsibilities:
Study Co-ordination
- Manages and co-ordinates all technical and service aspects of a project; ranging from discussion with clients/Global Project Manager on the development of the all projects specifications through to project completion.
- Coordination and communication of all relevant activities both internal and external to ensure all aspect of services are as per study requirements.
- Overall responsibility for ensuring that activities come together to meet the client and study requirements
- Working with Client to finalize logistics requirements
- Prioritize and delivery of training to other Fisher member where appropriate
- Timely provision of reports and other information to clients as the need arises
- Provide input into the writing and review of departmental SOPs
- Participate in client meetings investigator meetings teleconferences where appropriate
- Participation in cross functional business process improvement activities as the need arises
- To ensure that all processes are performed in accordance to established procedures and cGMP standard
- Assist management in any other matters as required.
- Ensure all study shipments requested are sent out as per contractual and country requirements.
- Co-ordination of study returns request in accordance with project requirements
Project Budgets
- Enter project budgets and forecasts and backlog reports
- Perform billing/invoicing activities for allocated
Requirements:
- Degree in logistic or business studies.
- Minimum 2 to 3 years of relevnt experience
- Experience in Project Management Customer Service Logistics
- Possess leadership skill Computer literate
- Good written and verbal skills
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
