Automotive Service Advisor
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Job Location:
Clearwater, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Automotive Service Advisor
Location: Ferman Ford Clearwater FL
About Ferman Ford
Established in 1895 Ferman soon became Tampas first retail automobile dealer. Today were one of the largest employers in the Tampa Bay area with locations throughout Hillsborough Pasco and Pinellas counties representing 12 brands of automobiles including Ford Chevrolet BMW and more.
As a family-owned business we uphold a simple philosophy: Provide a Guest-centered automotive experience with a relentless focus on Service Selection and Value to ensure 100% Guest Satisfaction.
When you join Team Ferman you become part of a company that fosters a friendly family-like atmosphere offers significant opportunities for career advancement and maintains strong ties to the local community through charitable partnerships.
Job Type & Schedule
Job Type: Full-time
Schedule: Monday to Friday with alternating Saturdays. Closed Sundays
Work Requirements
Work Location: In person
Ability to Commute: Clearwater FL (Required)
Job Description
Ferman Ford is seeking an experienced Automotive Service Advisor to join our growing service department. The ideal candidate will be a strong communicator with a passion for customer service and a solid understanding of automotive repair processes. This role is key to ensuring a smooth and professional experience for every customer.
Youll work closely with technicians customers and management to ensure repairs are completed efficiently accurately and to Fermans high standards.
Responsibilities
Greet customers promptly and professionally upon arrival
Gather customer and vehicle information accurately and create detailed repair orders
Clearly communicate customer concerns to service technicians and relay technician findings back to customers
Provide transparent cost estimates and explain recommended maintenance or repairs
Maintain communication with customers throughout the repair process
Review completed repair orders for accuracy and ensure all work has been properly documented
Handle warranty and insurance documentation as needed
Maintain a professional appearance and provide an exceptional customer experience
Qualifications
Previous experience as a Service Advisor or Writer required (Ford experience a plus)
Strong automotive knowledge and understanding of repair procedures
Proven track record of achieving high CSI and customer satisfaction
Excellent communication organization and multitasking skills
Computer proficiency and ability to learn dealership software (CDK Reynolds etc.)
Positive attitude integrity and strong work ethic
Valid drivers license and clean driving record
Why Join Ferman Ford
Long-standing family-owned dealership group with a strong community reputation
Supportive leadership and ongoing professional training
Clean modern facility with state-of-the-art equipment
Career advancement opportunities within the Ferman Family of Dealerships
Benefits
Excellent career growth and advancement opportunities.
Paid training and education to achieve and maintain required job certifications.
Aggressive Gross Profit based play plan with bonuses
401K with company participation.
Comprehensive Health Dental Vision and Life Insurance programs for employees and their families.
Short-term & long-term disability insurance available.
HSA (Health Savings Account).
PTO (Paid Time Off).
Employee pricing for new & used vehicles service and parts.
Equal Opportunity Employer Statement
Ferman Ford is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race color religion sex age national origin disability veteran status sexual orientation or gender identity.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Our Service Technicians are among the most critical roles in our dealerships. Today’s technicians are highly trained, well-compensated professi...
