Polish Speaking Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Position Location:Budapest Hungary
Position Summary:
Thermo Fisher Scientific is seeking a highly motivated and skilled Customer Service Representative to join our team in Budapest Hungary. Based at the Shared Service Center you will provide exceptional customer support to both internal and external customers throughout the lifecycle including administration order management quotations and inquiry management.
Key Responsibilities:
- Manage customer requests and handle Polish customer inquiries via phone and email.
- Handle incoming orders via email and web manage order processing according to division guidelines and relay product prices and availability to customers.
- Prepare quotations and efficiently manage customer complaints and tenders as per service level agreements.
- Maintain customer data accurately and prepare daily customer service reports.
- Gain expertise in the Customer Service functions of the ERP system and become proficient in using Customer Relationship Management systems to manage customer interactions.
- Collaborate with international teams in English assess customer requirements and direct activities to appropriate departments. Cooperate efficiently with sales commercial distribution and finance teams to fulfill customer requests and resolve issues promptly.
- Adhere to SOPs SLAs and departmental training guidelines; follow company policies operational regulations and training guidelines to ensure consistent high-quality service.
- Participate actively in initiatives to enhance team efficiency and productivity.
- Seek assignments and projects to meet ambitious business goals.
- Demonstrate attention to detail and use computer systems to maintain high data accuracy.
- Perform other customer service-related duties as assigned.
Skills:
- Proficiency in Polish (min. C1/C2 preferably native) and English (min. B2).
- Strong written and verbal communication skills.
- Ability to identify and solve problems and multitask under deadlines.
- Self-motivation passion and a positive attitude with excellent teamwork skills.
- Attention to detail and accuracy.
- Good interpersonal skills and ability to prioritize effectively.
- Judgment tact and subtlety in dealing with customers.
- Initiative in routine tasks and system issue resolution.
- Proficient in Microsoft Office applications.
- High integrity and compliance in all aspects of the role.
Experience:
- Relevant customer service and order management experience.
- Experience with Oracle or SAP preferred but not required.
Education:
- High school diploma or equivalent. A Bachelors Degree is preferred but not crucial; candidates with relevant proven experience will also be considered.
What We Offer:
- Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZÉP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
- Comprehensive Health & Well-being Support:Enjoy a Medicover health insurance package with health screenings life accident and critical illness insurance as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
- Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.
- Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.
- Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.
- Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.
We offer an innovative forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity intensity involvement and innovation.
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
