Head, Value Added Services

DUTIES AND RESPONSIBILITIES:

Strategic Leadership

• Define and execute the VAS departments strategic roadmap in alignment with corporate objectives.
• Identify and evaluate new business opportunities trends and technologies within the VAS ecosystem.
• Establish KPIs and success metrics to drive performance and ROI.

Product Development & Management

• Lead the development and lifecycle management of VAS products including airtime data bill payments utility services ticketing insurance micro-services etc.
• Collaborate with the product engineering compliance and customer experience teams to ensure robust and scalable solutions.
• Continuously optimize user journeys and product performance based on data insights.

Partnerships & Vendor Management

• Source negotiate and manage partnerships with telcos content providers service aggregators and other VAS providers.
• Maintain strong relationships with external vendors to ensure service quality and compliance.
• Ensure SLAs and commercial terms are consistently met.

Revenue & Business Growth

• Drive revenue generation and profitability through effective pricing bundling cross-selling and promotional strategies.
• Monitor market dynamics and adjust go-to-market strategies to stay competitive.
• Prepare regular reports and business reviews for executive leadership.

Team Leadership & Development

• Manage and mentor a team of VAS professionals including business analysts product specialists and support personnel.
• Foster a culture of innovation accountability and excellence.
• Provide guidance on performance skills development and succession planning

Compliance & Risk Management

• Ensure all VAS offerings comply with regulatory guidelines internal policies and risk management standards.
• Collaborate with legal compliance and finance teams to ensure proper documentation and audit readiness.

Recruitment

• Support HR in CV selection and review

Staff Attraction Motivation and Retention:

• Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
• Provide training mentorship and upskilling programs.
• Recognize and reward individual and team achievements and contribution.
• Encourage open communication and feedback.
• Give employees autonomy and ownership of their work to motivate them.
• Foster a positive work culture that encourages collaboration innovation and creativity.
• Regularly engage direct reports to understand their needs and concerns.
• Foster a diverse and inclusive work environment that values different perspectives and backgrounds

JOB REQUIREMENTS

Education:

Bachelors degree in Business Computer Science Marketing or a related field (Masters degree or MBA is an advantage).

Experience:

Minimum 10 years of progressive experience in VAS digital product management or telecoms/fintech services. Post NYSC experience.