Director, IT Business Operations

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology we make access simple and secure for millions of homeowners businesses and communities worldwide. Our flagship brands LiftMaster and Chamberlain are found in 51 million homes and 14 million people rely on the myQ app daily.

Job Summary
This role is a key member of the IT leadership team and is the strategic and operational integrator of the technology organization ensuring the CIOs vision translates into coordinated action measurable outcomes and sustained business value. This role bridges strategic planning portfolio delivery vendor performance and operational excellence enabling the CIO and technology leadership team to operate with focus foresight and flawless execution.

Essential Duties and Responsibilities

• Translate enterprise and technology strategy into actionable annual priorities OKRs and execution roadmaps across the CIO organization.

• Orchestrate strategic planning cycles to align IT capabilities with business priorities and financial objectives.

• Anticipate dependencies surface trade-offs and enable timely informed decisions through structured planning and governance.

• Oversee the PMO to ensure consistent delivery of technology programs that meet cost schedule and value expectations.

• Elevate delivery maturity by embedding benefits realization risk transparency and agile governance practices.

• Drive portfolio visibility and transform project data into performance intelligence that informs executive decisions.

• Lead the strategic VMO agenda to maximize value performance and innovation from vendor partnerships; oversee governance sourcing strategies and contract negotiations with Procurement and Legal.

• Establish vendor KPIs and performance scorecards to ensure accountability cost optimization and alignment with strategic outcomes.

• Champion continuous improvement across technology processes to simplify operations increase agility and reduce waste.

• Partner with Finance to lead IT budgeting forecasting and spend optimization ensuring investments are data-driven and linked to enterprise priorities.

• Develop and maintain executive dashboards and KPIs that measure performance health and strategic progress across teams.

• Serve as a trusted extension of the CIO shaping leadership meetings communications and governance forums while mentoring leaders in strategic execution and stakeholder engagement.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Groups reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed. Supervision Exercised (this section should be filled out when an employee has supervisory responsibilities)

• Motivate and lead a high performance team by attracting developing engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations monitoring and evaluating performance providing feedback and facilitating employee development per the companys policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings one-on-one meetings appropriate email IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission vision and values.

Minimum Qualifications
Education/Certifications:

• Bachelors degree required

Experience:

• 1015 years of progressive experience in IT strategy operations PMO/VMO leadership or management consulting.

• Knowledge Skills and Abilities:

• Proven success in enabling C-level technology leaders through strategic planning governance and execution excellence.

• Expertise in vendor management portfolio performance and financial stewardship of technology investments.

• Strong analytical acumen with the ability to connect financials KPIs and business value narratives.

• Exceptional communication facilitation and influence skills able to align diverse stakeholders around a common vision.

• Demonstrates emotional intelligence and humility while navigating complex environments; consistently brings clarity and composure to ambiguous or rapidly changing situation

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.