Customer Service Specialist
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Job Location:
Al Khobar - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional service to our customers resolving inquiries and ensuring a positive experience.
Requirements
Key Responsibilities
- Respond to customer inquiries via phone email or chat in a timely manner.
- Assist customers with product information order status and troubleshooting issues.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to resolve complex issues and improve customer satisfaction.
- Identify opportunities for process improvement and provide feedback to management.
- Handle customer complaints with empathy and professionalism.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent; associate or bachelor s degree preferred.
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Proficient in using customer service software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Excellent problem-solving skills and attention to detail.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
