Call Center Operations Manager
Share
Job Location:
Monthly Salary:
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
About the Company
Were an international car rental company operating in multiple European countries. Our goal is simple to make car rental easy reliable and customer-focused. Were growing fast and building a strong team that values clear communication responsibility and results.
About the Role
Were looking for a Call Centre Operations Manager to lead our Customer Care and Booking teams across several countries. Youll be responsible for performance service quality and conversion working closely with team leaders and management to keep operations running smoothly and customers happy.
Key Responsibilities
- Oversee the daily activity of Customer Care and Booking teams.
- Lead train and support Team Leaders and agents across multiple locations.
- Define and improve KPIs such as customer satisfaction conversion rate handling time and first-contact resolution.
- Maintain high service standards and help achieve company sales and service goals.
- Manage escalated customer issues quickly and professionally.
- Work with Operations HR and other departments to improve processes and the overall customer experience.
- Identify opportunities for automation and process simplification.
- Prepare regular reports and improvement plans for senior management.
- Ensure compliance with company policies and uphold our service values.
Requirements
- Minimum 3 years experience in a call center management or similar leadership role.
- Proven results in improving team performance and KPIs.
- Strong organizational analytical and communication skills.
- Proficiency in English (other European languages are an advantage).
- Experience with CRM systems telephony and reporting tools.
- Practical leadership style you lead by example and stay close to the team.
- Available to work on-site minimum 3 days/week.
What We Offer
- Competitive salary based on experience and results.
- The chance to shape and improve international call center operations.
- Real growth opportunities in a fast-expanding company.
- A collaborative environment where performance and ideas are valued.
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
About Company
Our story was written together with all those who are now our colleagues and those who have once been... They are all part of the Klass Wagen story. We thank every member of our team for their effort on putting the customer first and delivering excellent service.Customer appreciation ... View more
