Desktop Support III

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: 01-11-2025

Vacancies: 1 Vacancy

Job Summary

Job Title: Desktop Support -III

Location: Madison WI

Duration: 12 Months

Job Description:

Under the supervision of a Technical Unit Supervisor this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise which includes over 6000 computing devices. Specifically the Technical Support Engineer - Contractor will serve court customers throughout the state and will be based in Madison Wisconsin.

This position has five main areas of responsibility:

Provides maintenance and support for Wisconsin Court System software and hardware.
Installs configures and trouble shoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
Provides technical customer support to all court system employees and takes corrective action.
Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.

Travel requirements will fluctuate based on time of year and clients workload. This position is in person in Madison WI with a minimum of 50% statewide travel required.

Knowledge Skills and Abilities Required:

Ability to set up computers related peripherals and audio/visual equipment.
Knowledge of computer operating systems and hardware.
Skill in maintaining computer equipment in courtrooms offices desks and central server areas.
Skill in technical troubleshooting.
Skill in providing professional customer service.
Skill in verbal and written communication.
Knowledge of local and wide area networking.
Ability to implement infrastructure hardware address technical emergencies and implement cyber security policies.

Education and Experience Required

Associates Degree in computer science computer technician or related field.
Experience providing phone based technical support.
Experience in computer hardware and software support and maintenance.
Experience installing configuring upgrading and troubleshooting computers printers scanners and other peripherals.

Education and Experience Preferred:

Experience or training in supporting audio/visual technologies including video conferencing tools.
Experience or training in supporting Windows Server.
Experience or training in supporting Remote Desktop Services (Terminal Services).
Experience or training in supporting Active Directory and Group Policy.
Experience or training in supporting Local Area Networks.

License and/or Certificates Required:

Must meet the minimum standards for driving a state vehicle. Must be able to travel throughout the State of Wisconsin with overnights. Must hold a valid Wisconsin drivers license.

Physical Demands:

The Field Service Technician requires a significant amount of physical effort. Physical demands include frequent lifting standing walking sitting handling grasping talking hearing repetitive motions and hand-eye-foot coordination. Physical demands can also include occasional reaching and feeling carrying pushing pulling climbing balancing stooping kneeling crouching and crawling. Employees will occasionally move objects weighing up to 75 pounds

Top Required Skills & Minimum 2 Years of Experience:

Must have experience in an enterprise IT environment
Must have excellent customer service skills
Must have excellent communication and logical thinking skills
Proven ability to install configure repair and maintain computer hardware

Nice to Have Skills:

Knowledge of computer networking principles
Knowledge of digital audio recording equipment
Knowledge and understanding of user account in an Active Directory environment

Job Title: Desktop Support -III Location: Madison WI Duration: 12 Months Job Description: Under the supervision of a Technical Unit Supervisor this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the Wisconsin...