Restaurant Assistant General Manager

Position: Restaurant Assistant General Manager

Location: 2955 Market Street (Amtrak Station) - (Philadelphia PA)

Cafe Hours: Monday- Friday 7 am- 5 pm Saturday 8:30 am-4:30 pm Sunday 8:30 am- 4:30 pm Sunday

Duration: Full Time / Permanent

Salary: $67000/ Annual Bonus

Benefits:

Medical Dental and Vision Insurance

401K

Paid Holidays (8)

PTO

Corporate Events

Meal Plan

Job Information:

• The Assistant General Manager supports the General Manager with hiring training performance management and discipline. They foster a positive team culture ensure compliance with standards and training and help reduce turnover. This role promotes team wellbeing drives customer satisfaction maintains food safety and supports shop profitability. The AGM leads team meetings enforces company policies and ensures smooth daily operations with a focus on delivering excellent service.

Duties include:

• Support GM with hiring training and performance management
• Champion team happiness by modeling the companys values culture and leadership principles
• Oversee compliance and in-house training ensuring standards and reviews are completed on time.
• Conduct regular reviews to develop staff reduce turnover and address performance issues.
• Promote team well-being and follow up on employee engagement survey actions.
• Deliver consistent customer service excellence
• Ensure high food and beverage quality through production standards freshness checks and training.
• Maintain Food Safety and Health & Safety standards
• Monitor restaurant performance and react with clear action plans.
• Control stock and financial standards minimize waste and review reports to optimize daily sales.
• Leverage merchandising marketing catering and digital platforms to grow revenue.
• Lead team briefs and staff meetings encouraging two-way communication and best practice sharing.
• Ensure compliance with all policies procedures and regulations while safeguarding business integrity.

Candidates must possess:

• A minimum of proven success in operations customer service and team management
• Confident using tools and data to drive results
• Inspire and motivate teams to deliver their best every day
• Thrive in fast-paced ever-changing environments
• Passionate about creating amazing customer experiences and building loyalty
• Coach mentor and bring out the best in people
• Hold self and others to high standards with a get it done mindset
• Value diversity equity and inclusion and build welcoming teams for all
• Advanced education preferred but passion and experience matter most

EOE - Equal Opportunity Employer