Customer Service Agent (Mon - Fri)

In this role youll be talking with customers who already have insurance policies and helping them with everyday updates - such as changing a car adding a driver or updating their address. Youll use clear communication empathy and a structured process to make sure every customer gets a great experience.

If youve worked in retail hospitality or another customer-facing role this could be a great next step - bringing your people skills into a professional office environment with real career growth opportunities.

What We Offer

• Comprehensive training and ongoing coaching no prior insurance experience required.
  

• Hybrid work model after training (blend of office and home working).
  

• Set daytime hours (MondayFriday with occasional short Saturday shifts).
  

• Competitive salary with monthly performance bonuses.
  

• Career development path with clear opportunities for promotion.
  

• Supportive social team environment with a strong focus on well-being.
  

• Plus great benefits and discounts available once you complete training.
  

Why This Role Could Be Right for You

• You enjoy talking to people and helping them find solutions.
  

• You stay calm and friendly even when someones upset or stressed.
  

• Youre comfortable following steps or scripts but also confident using your own judgment.
  

• Youre keen to build a long-term career in customer service or sales.
  

Who Were Looking For

• Experience in retail hospitality or customer-facing roles (Min one Year)
  

• Excellent communication and listening skills.
  

• Empathetic positive and confident under pressure.
  

• Comfortable using computers and learning new systems.
  

• Reliable and organised someone who takes pride in doing a good job.
  

Work Location & Schedule

• Training: Office-based (Dublin 2) Monday to Friday 9:00 a.m. 5:30 p.m.
  

• After training: Hybrid model (typically 23 days per week in the office).
  

• Saturday shifts: Occasionally required (short 10 a.m. 3 p.m. shift time off given in lieu).
  

For more information contact Maurice Powell onor send your CV today.