Live Chat Support Agent
Share
Job Location:
Marshall County, WV - USA
Monthly Salary:
$ 45 - 55
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Summary
We are looking for a Live Chat Support Agent who will provide real-time assistance to customers through our online chat platforms. They will help to resolve product or service issues answer questions process orders and deliver excellent customer services. The role requires strong typing communication and problem-solving skills as well as the ability to multitask across multiple chat conversations while maintaining a friendly and professional tone.
Key Responsibilities
Respond promptly to customer inquiries via live chat email or messaging platforms.
Provide accurate information about products services pricing and policies.
Resolve customer issues efficiently by identifying problems and offering appropriate solutions.
Escalate complex issues to higher-level support or technical teams when necessary.
Document all interactions and update customer information in CRM or support systems.
Maintain service quality by meeting or exceeding chat response and satisfaction metrics (e.g. response time resolution rate CSAT).
Collaborate with other departments (sales billing technical support) to ensure consistent service delivery.
Identify trends and report recurring issues to help improve overall customer experience.
Requirements
Excellent written communication.
Strong customer service orientation and empathy.
Ability to type quickly and accurately (40 WPM typical minimum).
Multitasking handling multiple chat sessions at once.
Familiarity with CRM help desk or chat software (e.g. Zendesk Intercom Freshdesk).
Strong problem solving and critical thinking skills.
Comfortable working in a fast-paced and sometimes high-volume environment.
Benefits
Required Skills:
High school diploma or equivalent (Bachelors degree preferred). Excellent verbal and written communication skills.
Required Education:
High school diploma or equivalent (Bachelors degree preferred).
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
