Flexible Benefits Administration Sr. Analyst

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

The Role

As a Senior Analyst within the GBC you will contribute as part of a team involved in a number of activities to support our international benefits offerings including:

Managing our global benefits survey database activities and production of reports used for project and research based work
Managing the global coordination of benefits for our international clients
Coordinating the placement of benefits for our clients in key international markets
Project managing and service deliver for flexible benefit schemes

The ideal candidate will be detail-oriented and have excellent data manipulation skills. Candidates will likely have a primary focus on one of the four areas above but will have exposure to and opportunities to work across all four.

You will have the opportunity to:

Develop technical knowledge of benefits plans around the world
Develop data process and project management skills
Data management and reporting activities
- Actively participate in the planning and preparation process for client benefits
- Work with configuration and consulting team members to upload and review data in key databases
- Perform and review data validation and processing work using agreed upon tools standards and techniques
- Produce and review validation queries following standards and workflow
- Develop and review data discrepancy reports
- Develop data field calculations
- Assist users with system and provide ongoing technical support

Key Activities

Support global benefits coordination and brokerage and international benefits consulting
- Compile global benefits management reporting and consolidation
- Support renewal activities
- Collect validate and clean benefits enrolment and eligibility data
- Assist with enrolment processes and ensure dependent data is updated
- Check monthly vendor invoices and perform premium estimates and reconciliation
- Support claims management and tracking processes
- Support benefit audit processes
- Support interactions between clients WTW and vendors
Project Manage and service delivery of flexible benefit plans
- Help create processes and SLAs for flexible benefit clients
- Direct client communication
- Learn and master Flex tools and applications
- Understand and become the SME of Flex products
- Collaborate across teams (H&B GBC Configuration HR RSG and local teams)
- Collect scrub analyze and interpret client data
- Prepare reports for both internal and external clients
- Manage client expectations and account management
- Communicate on a peer-basis with consultants and clients
- Reach out to other teams to get the job done
- Assist with Enrolment claims FSA calculations download information and train clients and/or colleagues on the use of tools

Performance Objectives:

Excellence

Apply practice-specific technology and provide high quality services to internal and external Willis Towers Watson clients
Perform data validation and processing work using agreed upon tools standards and techniques including self-checking work and following review processes
Significant attention to detail and excellent data manipulation skills
Provide input on product and process improvements

People

Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients

Work with Team Leader to ensure that each project is completed on time and meets quality standards
Respond to all requests and communications effectively and efficiently
Increase efficiency within client teams by identifying ways to improve processes

Financial

Meet productivity goals
Monitors project progress developing solutions for overcoming obstacles
Maintaining accurate time records

Qualifications

The Requirements

Bachelors degree required preferably in a program with heavy emphasis on mathematics or business
Advanced proficiency in Microsoft Office (Word Excel and PowerPoint)
Experience with data validation and manipulation in data management tools (advanced Excel skills are essential)
Ability to review and check data against subject domain knowledge (e.g. health and group benefits) and understand the datas applicability/accuracy for the designated purpose
Strong written and verbal communication skills; Ability to ask the right questions and seek help where appropriate
Strong client service orientation
Working within tight deadlines; balancing time across multiple simultaneous projects that may involve different procedures and project team members
Collaboration with a global team including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Structured problem solving and analytical thinking
Continuous improvement mindset increasing task efficiency and effectiveness with each product or service repetition
Previous benefits or insurance experience is a plus
Proficiency in English required proficiency in one additional language preferred

WTW is an Equal Opportunity Employer

Required Experience:

Senior IC

DescriptionThe RoleAs a Senior Analyst within the GBC you will contribute as part of a team involved in a number of activities to support our international benefits offerings including:Managing our global benefits survey database activities and production of reports used for project and research bas...