Operations Specialist – Group Life Insurance

As part of our Middle Office team you will contribute to the management and growth of the Health and Benefits Practice ensuring that client risk management and insurance needs are identified and met whilst supporting the Client Service team and Sales team (Front Office) and the Global Delivery Centre (GDC) team based in Manila (Back Office). Key areas of accountability will include client servicing preparation of client documentation assistance with claims management (escalations) client database management and liaison with underwriters.

This role can be based in Sydney or Melbourne.

The Role

• Provide support to the client service team and sales team in managing our clients insurance programs ensuring the delivery of high-quality services
• Prepare client documentation such as renewal reports quote slips placing slips education flyers presentations and invoice documents
• Develop and maintain relationships with insurers clients and other key stakeholders (internal and external) professionally representing WTW
• Liaise with insurers on renewals termination and installation in conjunction with GDC back office team and Client Relationship Managers
• Provide inputs and feedback around improving Clients policy structures and wordings where necessary
• Consolidating insurer responses; review and negotiate terms (when required) with insurers in conjunction with Client Relationship Managers
• Maintain comprehensive client data on WTW systems
• Manage workflow between Client Relationship Managers and GDC back office teamto ensure service levels are achieved
• Debtor collections are managed in accordance with the terms of trade
• Lead and coach junior colleagues to cultivate a thorough understanding of insurance markets and offerings helping them to negotiate effectively with insurers and prepare strong proposals through mentorship and practical guidance
• Support and work closely with Head of Operations & Excellence to identify opportunities to simplify and improve processes.
• Acts as the main support to consistently work with GDC back office team to ensure timely and accurate delivery of tasks on agreed processes and conduct trainings where necessary
• Acts as the escalation point for the GDC back office team
• Strong project management skills to manage timelines and support Client Relationship Managers on renewals matters especially on remarketing projects
• Update GDC teams on changes in AU regulatory carriers update maintain of contact lists to ensure alignment between the teams
• Assist on ad hoc projects and initiatives

The Requirements

• An innovative thinker with the ability to collaborate and work in a team
• Sound oral and written communication skills both on an individual and small group basis
• Report writing and correspondence skills
• Ability to prioritise work manage deadlines and work under pressure
• A team player with the ability to demonstrate credibility and gain trust
• Proficient in all MS Office products
• A quick learner with the drive to take on additional duties when required
• The ability to work autonomously with minimal guidance
• A focus on excellence and the ability to produce accurate work
• A background in life insurance is preferred

Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity.

Why Join WTW

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance
• Hybrid working
• Networks (Gender Wellbeing Pride)
• Career Growth internal opportunities and development programs

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of in-person and in-office interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW we believe that a culture of inclusion and diversity is critical to our business. Its not a separate initiative rather its fundamental to everything we are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversityincludinggender nationality disability age marital/parental status ethnicity gender identity and sexual orientation. We welcome applications from people from all backgrounds.

In the spirit of reconciliation Willis Towers Watsonacknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email