Infrastructure Analyst

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential create tomorrow.

The Opportunity

The Infrastructure Analyst supports our Line 1 and Line 2 Service desk and will interact and liaise with customers in response to Technology queries issues concerns and requests to provide a world-class Technology support service for all Dexus staff partners and guests.

You will make an impact by:

Day-to-day support operations of Technology within Dexus working on 1st level and 2nd level frontline support
Support new company initiatives including the implementation of new tools and systems to enhance efficiency
Manage the Techbar walk-in service providing a friendly and knowledgeable service to Dexus staff who visit the Techbar.
Manage the incoming requests through the service desk system ensuring customers are responded to in a timely manner kept informed and more importantly queries/issues resolved in a timely manner
Manage the internal and external phone calls answering in a timely manner
Manage and support Audio Visual technologies in high profile events presentations and meetings

About You

Higher School Certificate or equivalent
Certifications in Microsoft Citrix Cisco and other relevant industry qualifications will be highly regarded
Proven track record in a technology support role providing exceptional customer service
Core experience with Microsoft Technologies Windows 11 Active Directory Microsoft Entra Office 365 Windows Server Azure Teams OneDrive
Additional experience with the following technologies is an advantage Citrix Networks Cisco Aruba SCCM Intune / MDM and meeting room technologies (Creston and Polycom)
Exposure to high-end corporate environments

Why choose Dexus

The Dexus culture and spirit is what differentiates us. Together we take pride in our values: rally to achieve together and build trust through action. As an employee of Dexus you will benefit from:

Flexible Working: Our hybrid work model lets you thrive both professionally and personally. Whether its working from home or collaborating in our state of the art and award-winning offices weve got you covered.
Wellbeing Matters: Enjoy a Wellbeing Allowance extra annual leave days (our exclusive Dexus days) and our holistic Safe and Well program. Your health and happiness is a priority.
Continuous Growth: Enhance your career with professional development memberships and study assistance. We invest in your learning journey.
Tribe: Our commitment to supporting LGBTQ staff earned us Silver Employer Status in the AWEI 2024. We foster an inclusive environment where each individual feels recognised and appreciated.
Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours.
: Supporting parents and carers through coaching and education. We understand the importance of work-life integration.

Required Experience:

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply conne...