Sales Support Manager

Duluth, MN - USA

Monthly Salary: Not Disclosed

Posted on: 13 days ago

Vacancies: 1 Vacancy

Job Summary

Who We Are:

Its exciting to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it. At QTS our world-class data centers are supporting our customers most strategic growth initiatives positioning us at the forefront of todays dynamic digital transformation.

As AI and cloud drive the demand for increased speed capacity and capability QTS has emerged as the global digital infrastructure leader committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation QTS designs builds and operates some of the worlds most advanced forward-thinking data is a portfolio company of Blackstone.

QTS is Powered by People. People who play a vital role in our companys culture innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable resourceful and mission driven. Together we do great things.

Who You Are:

The Sales Support Manager leads and develops a team of Sales Support Specialists driving operational excellence in quoting contract management CRM administration and cross-functional coordination. This role ensuresaccurateandtimelyquotes contract compliance and data integrity within Salesforce and related systems. As a strategic partner to Sales leadership the manager enables process improvements automation and customer satisfaction supporting QTSs mission of delivering world-class digital infrastructure solutions.

What You Will Do:

Team Leadership & Development

Manage mentor and develop Sales Support Specialists including performance reviews training and career growth.
Set clear expectations and KPIs for quote accuracy turnaround time and contract compliance.
Foster a collaborative accountable team culture aligned with QTS values.
Allocate resources and prioritize tasks for daily operations.

Operational Oversight & Process Optimization

Oversee the quote and contract lifecycle in Salesforce ensuring alignment with pricing segmentation and legal requirements.
Monitor and improve data hygiene across systems (SFDC SNOW Workday) ensuring clean records for billing and reporting.
Serve asan escalationpoint for complexquotesor contract issues coordinating resolution across departments.
Develop and refine sales support processes to improve speed accuracy and scalability.
Implement automation tools and CRM enhancements to streamline operations.

Cross-Functional Collaboration

Partner with Sales Legal Finance Marketing and Operations tovalidateand troubleshoot quote creation and contract terms.
Support initiatives like failed order resolution contract alignment and legacy data cleanup.
Serve asa liaisonbetween sales executives and internal departments to resolve issues and improve service delivery.
Represent the Sales Support team in strategic meetings and system integration sessions.

Reporting & Communication

Provide regular updates to Sales Operations leadership on team performance challenges and strategic initiatives.
Maintain dashboards and reports to support forecasting MRR tracking and compensation alignment.
Generate and analyze reports toidentifytrends forecast needs and support strategic decisions.

Customer & Sales Team Support

Resolve complex customer requests and internal inquiries related to quotes and contracts.
Provide training and support to sales team members on tools and processes.

What You Will Need to be Successful:

Bachelors degree in business Sales or related field.
5 years of experience in sales operations or support preferably in the tech or data center industry.
Proven experience managing a sales support or operations team.
Strongproficiencyin Salesforce and other CRM tools.

Excellent communication organizational analytical and problem-solving skills.

Proven ability to work cross-functionally and influence stakeholders.

Experience with data hygiene contracting and quoting systems preferred.

Nice to Have:

Experience with contract lifecycle management tools.

Familiarity with data center services or enterprise IT solutions.

Salesforce certification is a plus.

The Perks (and these are just a few!):

QRest Sabbatical
Employee Stock Purchase
QTS scholarship for dependents
Eagle Club award trip eligibility
Paid volunteer days
Tuition assistance parental leave and military leave assistance

Total Rewards

This role is also eligible for a competitive beneﬁts package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; ﬂexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company beneﬁts.

This position is Bonus eligible.

#LI-SM1

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

Required Experience:

Manager

Who We Are:Its exciting to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it. At QTS our world-class data centers are supporting our customers most strategic growth initiatives positioning us at the forefront of todays dynamic digital transformatio...