Principal Engineer 1 (Gen AI)

About Us

Exotel is a leading provider of AI transformation solutions for enterprise customer engagement and experience. With over 20 billion annual conversations across omnichannel voice agents and bots Exotel is trusted by 7000 clients worldwide across BFSI Logistics Consumer Durables E-commerce Healthcare and Education.

As businesses strive to balance revenue growth cost optimisation and exceptional customer experience Exotel enables smart scalable and AI-driven communication that empowers enterprises to engage smarter faster and better.

Role Overview

As a Principal Engineer Level 1 (PE-1) in the Gen AI team you will be responsible for designing developing and delivering cutting-edge AI-powered solutions that redefine enterprise customer experiences. You will work hands-on with modern technologies collaborate closely with product managers architects and cross-functional teams and contribute to high-impact projects that directly shape the companys Gen AI roadmap.

This role is ideal for experienced engineers who excel in a fast-paced environment take complete ownership of their deliverables and are keen on solving complex engineering challenges at scale.

Roles & Responsibilities

• Design develop and maintain high-quality scalable and secure services and systems for Exotels Gen AI product suite.

• Contribute to the engineering roadmap by breaking down requirements into technical specifications and executable tasks.

• Build reliable backend components REST APIs microservices and client libraries with performance and maintainability in mind.

• Ensure production readiness through comprehensive testing debugging monitoring and deployment best practices.

• Collaborate with Product Managers to understand functional requirements and with Architects to ensure alignment on system design scalability and performance.

• Analyse system performance troubleshoot production issues and drive root cause analysis and long-term fixes.

• Contribute to engineering processes such as code reviews design discussions documentation and continuous improvement initiatives.

• Work closely with cross-functional stakeholders to ensure smooth execution communication and alignment on priorities.

Must-Haves

• 810 years of hands-on experience working on Python.

• Strong expertise in backend or platform engineering distributed systems REST APIs and microservice architectures.

• Exposure to Gen AI technologies LLM-based solutions or AI-driven automation systems.

• Proven experience delivering complex high-impact software products with measurable outcomes.

• Solid understanding of cloud-native development CI/CD containerization and DevOps practices.

• Strong problem-solving ability with a mindset of ownership responsibility and bias for action.

• Excellent communication skills and ability to work effectively with cross-functional teams.