Client Success Specialist IV
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Job Location:
Monthly Salary:
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Key Skills & Qualifications
- Consulting and delivery experience with Oracle Fusion application ideally in a partner-facing capacity.
- Successful Implementation experience in cloud-based enterprise applications (ERP HCM SCM EPM or CX)
- Excellent communication and cross-functional collaboration skills; comfortable leading complex meetings with executives.
- Willingness to be hands-on; able to both lead and execute.
- Technical proficiency paired with strong business acumen.
- Previous experience and understanding of Systems Integrators is strongly preferred.
Responsibilities
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracles internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.
Key Responsibilities
- Globally own develop measure and lead Oracles partner application strategies for Oracle products.
- Supervise and assess the health of partner relationships using metrics governance and dashboards (such as strategic solutions/initiatives joint selling marketing assets sales plays account planning and joint investments).
- Use operational data and a global strategy to drive favorable proactive partner behaviors.
- Influence and collaborate with Oracle leaders across product development sales marketing alliances and business development.
- Report on business planning and reviews support leadership meetings promote business development assess new investments and contribute to strategic operational initiatives.
- Leverage partnership experience to ensure customer success throughout Oracle Cloud implementations.
- Set unified governance and define metrics for measuring customer success associated with partner strategies.
- Identify and define steering committee participants roles and responsibilities.
- Align and coordinate with Oracle lines of business (Sales Development GIU Marketing) on partner strategies and implementations.
- Implement and report initiatives in coordination with Field Sales A&C GIU Development and Marketing.
Desired Skills & Qualifications
- Minimum of 15 years experience in implementation/partner management roles in the technology industry preferably in software.
- Proven track record in relationship management.
- Conversant with Oracle technology and product strategies.
- Demonstrated ability to develop and implement strategic and tactical plans that drive tangible results.
- BA/BS degree required advanced degree highly desirable.
- Ability to identify and drive opportunities for Oracle innovation and differentiation; skilled at making sound tradeoff decisions.
Qualifications
Career Level - IC4
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
